Senior network Work, Jobs in Haddenham, Bkm (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
3d
Senior Network Engineer
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- University
- Annual leave
8d
Senior Network Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Computer networking
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Employee assistance programme
Quick apply
5d
DevOps Engineer
CGI —Reading
- Full-time
- DevOps
- Agile
- Linux
Quick apply
Traffic Management Manager
Egis —Milton Common
- £90,000 - £140,000 a year
- Hybrid work
- Communication skills
2d
IT Infrastructure Engineer up to £36,000 per annum, plus car allowance
APCOA PARKING (UK) LTD —Uxbridge
- Up to £36,000 a year
- Weekend availability
- Computer networking
- IT
- Employee discount
Quick apply
Senior Authorised Person
Ground Control —Oxford
- Full-time
- Hybrid work
- Engineering
- Electrical Engineering
- Annual leave
- Work from home
Quick apply
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
2d
Branch Manager
Alliance Automotive Group LV —Milton Keynes
- Windows
- Employee discount
Quick apply
Associate Director, AI & Advanced Analytics
CSL Behring —Maidenhead
- £181,000 - £214,000 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Customer Relations Manager
Floryn House Care Home —Kidlington
- Up to £45,000 a year
- Full-time
Quick apply
Associate Director - IT and Digital Transformation
Principal Medical Limited —Bicester
- From £54,000 a year
- Part-time
- Computer Science
- Master's degree
- Bachelor's degree
- Bereavement leave
- Sick pay
Quick apply
3d
Family Team Senior Recovery Coordinator
Change Grow Live —Reading
- £32,002.35 - £34,214.20 a year
- Employee discount
- Referral programme
Associate Director - IT and Digital Transformation
Principal Medical —Bicester
- £90,000 a year
- Part-time
- Computer Science
- Master's degree
- Bachelor's degree
3d
Cyber Threat Intelligence Senior Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
9d
Senior Product Manager
The Rank Group —Maidenhead
- Communication skills
- Flexible schedule
- Life insurance
Quick apply
7d
Lead Radiographer
University of Oxford —Oxford
- £56,623 - £65,336 a year
Senior Account Manager
Blackhawk Network —Hemel Hempstead
- Full-time
- English
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Security Architects (DV Security Clearance)
CGI —Reading
- Full-time
- System design
- Communication skills
Quick apply

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
3 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior network jobs in haddenham, bkm

Service Delivery Manager

Senior Network Engineer

Senior Network Engineer

Digital Marketing Manager

DevOps Engineer

Traffic Management Manager

IT Infrastructure Engineer up to £36,000 per annum, plus car allowance

Senior Authorised Person

Chief Information Officer

Branch Manager

Associate Director, AI & Advanced Analytics

Customer Relations Manager

Associate Director - IT and Digital Transformation

Family Team Senior Recovery Coordinator

Associate Director - IT and Digital Transformation

Cyber Threat Intelligence Senior Analyst

Senior Product Manager

Lead Radiographer

Senior Account Manager

Security Architects (DV Security Clearance)

I want to receive the latest job alerts for senior network in haddenham, bkm

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