About Birmingham City University
At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.
Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.
Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.
By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.
Role Summary
We are seeking a Student Casework Coordinator to join our Student Governance team, supporting the delivery of high-quality services across the University.
In this role, you will work closely with colleagues within Student Governance and across the wider University, and in particular for schools that come under Health, Education and Life Sciences, to administer the following University procedures:
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Academic Misconduct
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Student Disciplinary (Non-Academic)
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Fitness to Practise
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Academic Appeals
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Student Complaints
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Extenuating Circumstances
For this role you will be based in our City South campus in Edgbaston. There may be requirements to attend the City Centre campus for work and training purposes.
Key Responsibilities
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Maintain systems to effectively manage student casework administration.
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Review, establish and manage systems and record keeping ensuring information is accessible and retained in an appropriate manner which complies with University standards.
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Maintain comprehensive, accurate and up to date case files and records of cases in progress and closed in order to provide accurate updates and reports to senior colleagues.
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Research, prepare and present information on own initiative as needed.
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Provide clear and concise summaries of cases to the Student Casework Manager, making recommendations as appropriate.
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Proactively organise a schedule of meetings and panel hearings to deal with cases, dealing with availability issues and balancing competing priorities to ensure deadlines are met.
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Support panel hearings, committees, casework activities and other formal and informal meetings. Collate information, prepare papers and reports, maintain confidential records and produce minutes as necessary.
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Develop and maintain detailed understanding of University Regulations, particularly academic regulations and procedures relating to student casework and apply these confidently. Ensure that administrative and casework processes are compliant, advising students and colleagues as necessary.
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Contribute to the development and delivery of University procedures administered by the team.
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Deal with a full range of enquiries about student casework matters. Prioritise issues effectively and identify matters of serious concern. Ensure urgent, complex or serious matters are dealt with promptly and escalated where appropriate.
Essential Requirements
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First degree or equivalent is essential.
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Significant experience in a similar administrative role including casework management preferably within higher education.
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A self-managing work style with the ability to prioritise, manage competing priorities and meet deadlines.
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Sound written and oral communication skills with a wide variety of audiences
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Good IT skills including MS Office suite, email / internet
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Understanding of information governance. Ability to deal with sensitive information and to maintain confidentiality at all times.
Desirable Requirements
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Understanding of student experience issues.
Further Information
If you are excited by the opportunity to help shape the future of Student Governance team, we would love to hear from you.
For internal applicants, this opportunity will be offered as a secondment, subject to manager approval.
For an informal discussion about the role, please contact Narinder Garcha at [email protected].
Interviews for this role are envisioned to take place in the week commencing 13 July 2026.
Please note that we reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to apply as early as possible to avoid disappointment.
Why not explore our campuses using our interactive map: Interactive Map | Birmingham City University
The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.
Why work for us
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Work–life balance – Generous leave and hybrid working (role dependent).
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Career development – Opportunities to grow, develop and progress your career.
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Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits.
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Inclusive culture – A supportive, diverse environment where everyone belongs.
Visa Sponsorship
This role does not meet the minimum salary requirements for Skilled Worker visa sponsorship. We are therefore unable to consider applicants who require sponsorship to work in the UK.
Equality, Diversity & Inclusion
We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Disability Confident Employer
Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.
