National service manager Work, Jobs in Harpole, Nth (with Salaries)

National Service Manager
Mitie —Wellingborough
- Full-time
- Organisational skills
- Leadership
- Communication skills
8d
Service Manager for Community Stroke Team
Northampton General Hospital NHS Trust —Northampton
- £57,528 - £64,750 a year
- Full-time
- Rehabilitation centre
- Leadership
- Nursing
2d
Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
18h
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Service Manager - Children's Homes
Northamptonshire Children's Trust —Northampton
- £58,410 - £71,016 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
9d
National Account Manager
Inspired Pet Nutrition —Crick
- Full-time
- Microsoft Excel
- Continuous improvement
- No degree
- Free parking
- Sick pay
Quick apply
Sales Manager
Johnsons Hotel Linen —Milton Keynes
- £40,000 - £45,000 a year
- Full-time
- Sales
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Brand Ambassador
Service Innovation Group UK —Northampton
- £28,814 a year
- Full-time
- Merchandising
- Time management
- Annual leave
- Employee assistance programme
Unora Partnership Manager (m/f/d)
Unora GmbH —Northampton
- Hybrid work
- Business development
- Presentation skills
- Driving
Quick apply
1d
Organisational Development Consultant
Northampton General Hospital NHS Trust —Northampton
- £57,528 - £64,750 a year
- Part-time
- Hospital
- Organisational skills
5d
Head of Services and Partnerships
MND Association —Northampton
- £64,200 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
- Employee discount
2d
Council Homes Compliance Data Manager
Milton-Keynes-Council —Milton Keynes
- £42,839 - £47,181 a year
- Remote
- In-person
- Annual leave
- Employee discount
6d
Delivery Service Provider Manager
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- English
- Bachelor's degree
Quick apply
Building Control Officer
West Northamptonshire Council —Towcester
- £39,190 - £41,797 a year
- Part-time
- Annual leave
- Employee assistance programme
Peloton Expert (Part-Time) - John Lewis Milton Keynes
Peloton —Milton Keynes
- Part-time
- Hospitality
- Salesforce
- Microsoft Office
- Flexible schedule
Quick apply
8d
Loss Prevention Manager
Alliance Healthcare —Northampton
- Full-time
- Microsoft Excel
- Continuous improvement
- Employee assistance programme
- Employee discount
Financial Crime Risk Assessment Manager – People Leader (AVP / VP) Northampton
Delta Capita —Northampton
- Full-time
- Hybrid work
- Financial services
- Leadership
Quick apply
9d
Commercial Manager
National Care Group —Daventry
- Up to £56,000 a year
- Business development
- Leadership
- Negotiation
Quick apply
Partner Manager UK
Haas F1 Team —Banbury
- Weekend availability
- Management
- Marketing
- Microsoft Office
Quick apply
8d

I want to receive the latest job alerts for national service manager in harpole, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

national service manager jobs near harpole, nth

National Service Manager

Mitie -
Wellingborough

Apply Now

Job details

Permanent | Full-time
8 days ago

Qualifications

Performance management
Organisational skills
Leadership
Communication skills

Full job description

National Service Manager

Due to continued growth, Marlowe Kitchen Fire Suppression is seeking an experienced and driven National Service Manager to lead the delivery and performance of our Service and Remedial operations nationwide.

This is a senior operational role responsible for managing engineering performance, service delivery, scheduling efficiency, client relationships, compliance, and team development across the business. The successful candidate will play a key role in ensuring the highest standards of customer service, engineer utilisation, and operational performance are consistently achieved.

The role would suit a strong people manager with experience within the fire protection, fire suppression, or wider fire & security industry, who thrives in a fast-paced service environment and has a proactive and commercially minded approach.

Key Responsibilities

Operational Management

Day-to-day management of the Service and Remedial teams nationwide.
Support the ARC with call-outs and provide out-of-hours engineer support when required.
Manage scheduling queries and work closely with scheduling teams to maximise efficiency and engineer utilisation.
Respond professionally and effectively to client concerns, complaints, and service issues.
Ensure appropriate engineering capacity is maintained across all service operations.

Team Leadership & Performance

Conduct regular review meetings with schedulers and Team Leaders.
Monitor engineer performance, productivity, utilisation, and welfare.
Review and authorise engineer expenses and monthly wage submissions.
Support trainee development, technical progression, and ongoing staff training.
Manage employee performance and disciplinary matters where required.
Oversee the training and auditing programmes for Senior Engineers.

Client & Service Delivery Management

Manage key national client relationships and provide regular operational updates.
Oversee service delivery performance across major accounts including hospitality and national retail clients.
Monitor servicing and remedial lead times, ensuring contractual service levels are achieved.
Drive improvements in customer satisfaction and service standards.
Ensure remedial works, defect rectification, and outstanding PPMs are effectively managed.

Reporting & Compliance

Produce and maintain monthly operational dashboards and management reports.
Monitor engineer utilisation, postcode coverage, and operational capacity planning.
Ensure engineer certifications, compliance training, and competency records remain up to date.
Drive compliance across fleet management, audits, SHEQ requirements, and operational procedures.
Produce and distribute technical bulletins and operational communications.

Financial & Commercial Oversight

Monitor and drive reductions in subcontractor costs.
Review commission breakdown reports and distribute to engineering teams.
Notify management of any bonus or additional payments due to staff.
Support operational efficiency and profitability through effective resource planning and performance management.

Reporting Responsibilities

The successful candidate will be responsible for the preparation and submission of operational reports including:

30+ Day Outstanding Reports
Engineer Performance Reports (PPM & Remedials)
Aborted Visit Reporting
NCR Monthly Reporting
Capacity & Utilisation Reports
Client Performance Reporting

Requirements

Proven experience within the fire suppression, fire protection, or fire & security industry.
Previous experience managing service delivery and engineering teams at a national or regional level.
Strong organisational and leadership skills with the ability to manage multiple priorities.
Experience working within a fast-paced operational environment.
Excellent communication and client management skills.
Commercial awareness with the ability to drive operational performance and efficiency.
Good understanding of compliance, auditing, and engineering standards.
Proficient in reporting, scheduling, and performance management processes.

Apply Now

Refine Your Search

national service manager jobs in harpole, nth

National Service Manager

Service Manager for Community Stroke Team

Service Delivery Manager

Customer Service Team Manager

Service Manager - Children's Homes

National Account Manager

Sales Manager

Key Account Director

Brand Ambassador

Unora Partnership Manager (m/f/d)

Organisational Development Consultant

Head of Services and Partnerships

Council Homes Compliance Data Manager

Delivery Service Provider Manager

Building Control Officer

Peloton Expert (Part-Time) - John Lewis Milton Keynes

Loss Prevention Manager

Financial Crime Risk Assessment Manager – People Leader (AVP / VP) Northampton

Commercial Manager

Partner Manager UK

I want to receive the latest job alerts for national service manager in harpole, nth

Related Searches

Explore jobs in more locations

National Service Manager

Key Responsibilities

Operational Management

Team Leadership & Performance

Client & Service Delivery Management

Reporting & Compliance

Financial & Commercial Oversight

Reporting Responsibilities

Requirements

Jobseeker tools

Employer Tools

Browse

Stay Connected