Music production Work, Jobs in Harston, Cam (with Salaries)

Junior Beta Liaison
inMusic —Cambridge
- Full-time
- Hybrid work
- Hospitality
- Microsoft Office
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Software Systems Engineer - Luxury Audio
Harman International —Cambridge
- Engineering
- Master's degree
- C++
- Employee discount
- Flexible schedule
4d
Software Developer C++ Pro Audio
inMusic —Cambridge
- Full-time
- Hybrid work
- Computer Science
- English
- C++
- Annual leave
- Employee assistance programme
Quick apply
Technical Director III-Location Based Entertainment
Tait —Haverhill
- Full-time
- CAD
- Communication skills
Embedded Linux Software Developer (UK)
inMusic —Cambridge
- Full-time
- Schematics
- C++
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Sales Manager – Lighting
Midwich Group —Letchworth
- Sales
- Communication skills
- Free parking
- Employee assistance programme
Principal Hardware Engineer
Harman International —Cambridge
- Schematics
- Engineering
- Bachelor's degree
- Employee discount
4d

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Junior Beta Liaison

inMusic -
Cambridge

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Jira
Hospitality
Technical support
Microsoft Office
Confluence
Software development
Customer support

Full job description

Description

Are you a customer-focused individual with experience in technical support, customer support, or community management, who also has a passion for music technology? We are seeking a new member of our beta liaison team who will thrive on interacting with our beta testers, handling their queries, bug reports, and feature requests, and discussing our unreleased products with them in great detail.

The beta liaison team works closely with product teams, QA, and beta testers to ensure all feedback is considered when we are developing a new product. The successful candidate will be hands-on with the products, and the sole point of contact for many of our customers. If you think you have the skills and experience required to succeed in this role, please don't hesitate to apply!

Key Responsibilities

Answer beta testers inquiries through a variety of channels, including forum, email, and IM.
Ensure an excellent beta tester experience, emphasising feedback, quality bug reports, sensible and useful feature requests, and maintaining beta tester engagement.
Resolve any setup and technical difficulties for beta updates.
Write Beta FAQ entries, knowledge base entries, technical help entries and release posts.
Maintain knowledge of all existing and new products, emphasising setup, practical use, and troubleshooting.
Work with Software QA and onwards Product and Project teams.

MPC and Force
Engine DJ and Engine OS
HeadRush
Moog
AIR Music Technology
Plus many, many more!

Skills, Knowledge and Expertise

Requirements:

1+ years’ experience in customer-facing role; retail/hospitality/customer support.
Awareness and knowledge of full lifecycle experience of software development, from inception, planning, development, test, deployment, and maintenance.
Demonstrable problem-solving approach.
Good skills in music technology, inclusive of DJ products, electronic and digital music production, live performance, and recording, etc.
Experience of Microsoft Office suite or equivalent.

Nice to have:

Some knowledge of Jira and Confluence (Atlassian software) or similar bug tracking and organisational software
Some experience with Discourse or similar forum admin software
Some knowledge of, or experience with project tracking tools

Benefits

Generous annual leave entitlement
Private Healthcare
Pension scheme
Employee Assistance Programme
Cycle To Work Scheme
Staff discount on products sold by inMusic (for personal use only)
£1,000 annual allowance for training and development
Sick pay

About inMusic

inMusic is the parent company for a family of premier brands that includes AIR Music Technology, Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Pro, Marantz Professional, HeadRush, ION Audio, Marq Lighting, M-Audio, MixMeister, Moog, Numark, Rane, and Sonivox. Committed to pushing the boundaries of innovation in the DJ, music production, live sound, musical instrument, pro audio, lighting and consumer electronics industries, each of inMusicʼs brands creates cutting-edge products that incorporate and build upon the latest in engineering, design, and technology.

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music production jobs in harston, cam

Junior Beta Liaison

Software Systems Engineer - Luxury Audio

Software Developer C++ Pro Audio

Technical Director III-Location Based Entertainment

Embedded Linux Software Developer (UK)

Sales Manager – Lighting

Principal Hardware Engineer

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