Are you passionate about providing exceptional customer service and love working in a team? If so, we’ve got the perfect opportunity for you here at Biggleswade Vets for Pets!
This is a part time role working 23 hours per week over 2 mornings and 2 evenings a week and will include an alternating weekend rota of a Saturday and then a Sunday.
What You’ll Be Doing
As a Receptionist, you’ll play a key role in delivering a seamless and friendly experience for our clients and their pets. Your day-to-day responsibilities will include:
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Offering exceptional service to clients and ensuring the best care for their pets, acting as the link between clients and our clinical team.
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Building strong, trusting relationships with clients, their pets, and the practice team.
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Creating a positive and memorable client experience, ensuring every visit exceeds expectations.
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Welcoming clients, managing payments, and confidently scheduling future bookings.
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Coordinating the practice’s day-to-day routines through our online booking system (computer literacy is essential).
What We’re Looking For
We’re seeking someone who embodies the following qualities:
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A friendly and welcoming demeanour to make clients and pets feel at ease from the moment they arrive.
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Confidence in sharing guidance about our practice’s services.
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Calm, attentive, and client-focused, even in challenging situations.
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Enthusiasm, drive, and a passion for exceptional service—and a love of animals!
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Adaptability to handle a variety of situations, whether comforting a client or celebrating a new puppy’s first vet visit.
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A positive, infectious personality that contributes to a warm and welcoming team environment.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
Location: SG18 8TQ
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
