Service desk Work, Jobs in Hartwell, Nth (with Salaries)

Service Desk Engineer
Advania —Milton Keynes
- £26,000 - £28,000 a year
- Hybrid work
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
11d
Technical Support Helpdesk Technician – Woodworking Machinery
Felder UK Ltd —Milton Keynes
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Electrical experience
- In-person
Quick apply
6d
Customer Service Administrator
GAP Group —Milton Keynes
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Technical Support Manager
Portman Finance Group —Northampton
- Microsoft Access
- Azure
- Salesforce
- Annual leave
Quick apply
Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
- Full-time
- Customer service
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Technical Service Desk Advisor
Ricoh —Northampton
- Communication skills
3d
Level 2 Service Desk Engineer
Advania —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
1d
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
FRONT OF HOUSE GENERAL ASSISTANT
BaxterStorey —Milton Keynes
- Rotating shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
9d
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
Front of House General Assistant
BaxterStorey UK —Milton Keynes
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Support Agent - French Speaking
nLighten —Milton Keynes
- Microsoft Outlook
- Customer service
- Salesforce
Quick apply
Web Executive
Bibby Financial Services —Banbury
- £40,000 - £45,000 a year
- Full-time
- Management
- Financial services
- Gym membership
Quick apply
5d
Field Engineer
PCS Business Systems —Kettering
- English
- In-person
Senior IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Microsoft Outlook
- English
- Windows
3d
IT Support Contract
Ekco —Milton Keynes
- Azure
- English
- Travel
Quick apply
Project Solutions Engineer
Advania —Milton Keynes
- £35,000 - £40,000 a year
- Hybrid work
- Azure
- Windows
- Microsoft Office
Evening Receptionist
The Bedford College Group —Kettering
- £24,552 - £26,754 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
3d

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Service Desk Engineer

Advania -
Milton Keynes

Apply Now

Job details

£26,000 - £28,000 a year
11 days ago

Qualifications

Microsoft Powerpoint
Azure
Microsoft Outlook
Microsoft Office
Contracts
Communication skills

Full job description

Service Desk Engineer
Position Overview
The Service Desk Engineer will provide technical software, hardware, and network problem resolution to clients. This role involves performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. The engineer will also provide technical solutions in a user-friendly, professional manner, facilitate one-to-one end-user training as required, and ensure site technical documentation is maintained.

Salary & Benefits

The budgeted salary for this role is between £26,000 - £28,000 a year, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

Answer inbound calls within an agreed answer time.
Log all customer issues, queries, and requests into the ticket management system.
Provide Level Technical Support, diagnosing customer issues and providing a high level of first-time fix.
Manage and work to internal and customer SLA’s, escalating any concerns.
Create and maintain customer-specific infrastructure documentation.
Ensure end-to-end ownership of problem resolution.
Manage client expectations through clear communications.
Take responsibility for own continual professional development, ensuring up-to-date industry and technical knowledge.
Undertake all other reasonable requests.

Qualifications & Experience

Prior professional experience as a Service Desk Engineer supporting SMEs.
Experience of working in a customer-facing role.
Familiarity with working to SLA’s to meet both customer and contract requirements.
Experience in Office 365 and Office Applications (Outlook, Excel, Word, PowerPoint) – basic troubleshooting.
Knowledge of Windows client – basic troubleshooting.
Understanding of Android – Basic troubleshooting.
Ability to support multi-site clients.
Strong communication skills, both verbally and in writing, to both technical and non-technical audiences.
A methodical approach suitable for resolving client requirements.
Capacity to manage changing workload and priorities, working both within a team and independently.
Skills in installation, removal, and troubleshooting of third-party software.

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid

Apply Now

Refine Your Search

service desk jobs in hartwell, nth

Service Desk Engineer

Technical Support Helpdesk Technician – Woodworking Machinery

Customer Service Administrator

Technical Support Manager

Customer Service Desk Co-ordinator

IT Support Manager

Technical Service Desk Advisor

Level 2 Service Desk Engineer

Support Engineer - Mobile (Northamptonshire)

FRONT OF HOUSE GENERAL ASSISTANT

Application Support Analyst

Help Desk Engineer

Front of House General Assistant

Service Desk Support Agent - French Speaking

Web Executive

Field Engineer

Senior IT Service Desk Analyst

IT Support Contract

Project Solutions Engineer

Evening Receptionist

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