Pharmaceutical Work, Jobs in Hatton, War (with Salaries)

Customer Experience Executive
AAH Pharmaceuticals —Warwick
- Customer service
- Maintenance
- Microsoft Office
- Employee assistance programme
- Sick pay
7d
Scientist I
Thermo Fisher Scientific —Birmingham
- Full-time
- Data analysis skills
- Laboratory experience
- Microsoft Office
20h
COSHH & Regulatory Data Coordinator – Innovation Services
Lake Chemicals and Minerals —Redditch
- Up to £26,000 a year
- Microsoft Excel
- Analysis skills
- Data entry
Quick apply
Senior QC Reviewer & Laboratory Planner
L M Manufacturing Ltd —Northampton
- £30,000 - £34,000 a year
- Full-time
- Laboratory experience
- Quality control
- Organisational skills
- Free parking
- Annual leave
Quick apply
7d
Senior QC Analyst – HPLC
L M Manufacturing Ltd —Northampton
- £28,000 - £32,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Quality control
- Free parking
- Annual leave
Quick apply
7d
Associate Pricing Analyst
AAH Pharmaceuticals —Warwick
- SQL
- Analysis skills
- Communication skills
- Employee assistance programme
- Sick pay
Procurement Manager - GNFR
AAH Pharmaceuticals —Warwick
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
7d
Quality Controller - Specials
Well Pharmacy —Redditch
- Up to £30,000 a year
- Organisational skills
- Annual leave
- Employee discount
Warehouse Operative
AAH Pharmaceuticals —Tamworth
- £12.91 an hour
- No experience needed
- Employee assistance programme
- Sick pay
Scientific Affairs Manager, UK - Birmingham
Rhythm Pharmaceuticals —Birmingham
- Full-time
- Doctoral degree
- Presentation skills
- Communication skills
Care Provider Quality & Safety Pharmacist
Sandwell Council —Oldbury
- £55,609 - £59,025 a year
- Part-time
- Hybrid work
- Data analysis skills
- Travel
- Communication skills
Quick apply
6d
Technology Proposition Manager: Portals & Apps
AAH Pharmaceuticals —Warwick
- From £45,000 a year
- Project management
- Travel
- Employee assistance programme
- Sick pay
Hospital Affairs Lead - UK & Ireland (Midlands West)
Rhythm Pharmaceuticals —Birmingham
- Full-time
- Doctoral degree
- Sales
- Master's degree
5d
Virtual Key Account Manager
IQVIA —Birmingham
- Full-time
- Remote
- Sales
- No degree
- Negotiation
- Employee discount
Sales Operations Analyst II
Thermo Fisher Scientific —Birmingham
- Full-time
- Remote
- Salesforce
- English
- Bachelor's degree
B2B Field Sales Executive (HF1334562)
Flourish —Birmingham
- £28,000 a year
- Full-time
- Sales
Quick apply
Technical Sales Coordinator
Matcon Limited —Evesham
- Full-time
- ERP systems
- Microsoft Office
Regional Sales Manager
Matcon Limited —Evesham
- Full-time
- Sales
- Marketing
- Microsoft Office
1d
Senior Counsel - EU Product & Chemical Regulatory Compliance (f/m/d)
Avantor —Husbands Bosworth
- Full-time
- English
- Master's degree
- Analysis skills
Area Sales Executive (HF1334562)
Flourish —Birmingham
- £28,000 a year
- Full-time
- Sales
Quick apply

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Customer Experience Executive

AAH Pharmaceuticals -
Warwick

Apply Now

Job details

Permanent
7 days ago

Benefits

Company pension
Employee assistance programme
Transport links
Sick pay
On-site parking

Qualifications

Customer service
Maintenance
Microsoft Office
IT
Communication skills

Full job description

About The Role

The Customer Experience Executive is aware that every touchpoint with AAH is a chance to make the customer experience remarkable, knowing that it will increase satisfaction, loyalty, and advocacy, and turn our customers into fans.

The Executive will embrace query escalation from our “first line of defence” (Contact Centres) so that they can take ownership of any customer dissatisfaction or concern and turn that into a positive customer experience, right through to resolution.

The role holder will take accountability, through to resolution, for customer queries that are assigned to them and will be aligned to a designated number of AAH Distribution Centres (DC’s), forming a crucial link between our customer and the AAH network, to understand and quickly resolve service-related issues and queries.

The Executive will also work hand in hand with their field-based sales colleagues to ensure a unified approach to customer queries, ensuring that a positive customer outcome be utilised to perpetuate a beneficial commercial relationship.

Accountabilities

Taking ownership and responsibility for the resolution of reported service issues impacting 3rd Party customers within the agreed deadline and always providing an update to the customer, both internal and external, until fully resolved.
Fostering excellent relationships with your colleagues and the AAH DC network and maintaining these through regular contact, building a sound knowledge of the operational health of the business and understanding of how this relates to customer experience.
Ensuring the maintenance of customer contact records using the Salesforce platform to include the type of issue reported, the action taken to address these and the status of each incident.
Working collaboratively with the Customer Experience Manager to identify opportunities to improve customer experience either by taking action directly or providing recommendations to the Independent Senior Management.
Ensuring all activities drive towards achievement of set of customer orientated Key Performance Indicators in line with the delivery of the channel strategy.

Why AAH?

AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. Our ability to shape the future of healthcare depends on the passion and hard work of our people.

25 days Plus Bank Holidays
Company Sick Pay
Pension Scheme
Long Service Awards
Death in Service
Discounted Shopping Platform
Employee Assistance Programme
Excellent Career progression with full ongoing Support
Onsite parking with excellent working conditions and transport links. (Check out the map to find our exact location).

About You

Relevant experience within a customer service environment or similar
Lives and breathes a customer first attitude with a passion for creating successful long-term customer relationships
Adaptable approach with the ability to manage complexity and deal with fast moving issues in real time
Strong communication skills with the capability to engage customers and internal colleague confidently and competently
Be able to challenge others where necessary, in a constructive and professional manner
Good knowledge of Microsoft Office applications
Ability to share information in a clear and concise manner and can influence customers and colleagues where necessary

About Us

At AAH, you’ll be part of a team playing a vital role in one of the UK’s largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.

We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we’ve built. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.

As part of our commitment to responsible business practices, we’re actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we’re supporting a more sustainable future for the communities we serve.

We are an equal opportunities employer, committed to diversity and inclusion. Our person-centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.

Apply Now

Refine Your Search

pharmaceutical jobs in hatton, war

Customer Experience Executive

Scientist I

COSHH & Regulatory Data Coordinator – Innovation Services

Senior QC Reviewer & Laboratory Planner

Senior QC Analyst – HPLC

Associate Pricing Analyst

Procurement Manager - GNFR

Quality Controller - Specials

Warehouse Operative

Scientific Affairs Manager, UK - Birmingham

Care Provider Quality & Safety Pharmacist

Technology Proposition Manager: Portals & Apps

Hospital Affairs Lead - UK & Ireland (Midlands West)

Virtual Key Account Manager

Sales Operations Analyst II

B2B Field Sales Executive (HF1334562)

Technical Sales Coordinator

Regional Sales Manager

Senior Counsel - EU Product & Chemical Regulatory Compliance (f/m/d)

Area Sales Executive (HF1334562)

I want to receive the latest job alerts for pharmaceutical in hatton, war

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