support manager Work, Jobs in haverhill, sfk (with Salaries)

Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
1d
Operations Improvement Manager
M Group —Bury St. Edmunds
- £44,000 - £55,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Bakery Production Manager
Wicked Cake Company —Haverhill
- £30,000 - £32,000 a year
- Full-time
- Data analysis skills
- Maintenance
- Assembly
- Employee discount
Quick apply
8d
Trust Compliance Manager
Unity Schools Partnership —Haverhill
- £32,596 - £36,362 a year
- Full-time
- Driving
- Travel
- Organisational skills
11d
Admin Assistant
Unity Schools Partnership —Haverhill
- £15,055 - £24,795 a year
- Part-time
- Administrative experience
- IT
- Care plans
5d
Operations Support Manager
Culina Logistics —Haverhill East
- Full-time
- Microsoft Excel
- Analysis skills
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Sales Support Co-ordinator
Screenworks —Haverhill
- £27,000 - £28,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
Business Development & Sales Coordinator
Mezz Floors UK Limited —Haverhill
- From £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Business development
- Free parking
Quick apply
5d
Operations Manager
Chestnut Group —Bury St. Edmunds
- £75,000 a year
- Full-time
- Hospitality
- Travel
- Leadership
- Referral programme
Quick apply
5d
Bar staff / 1058 - The Drabbet Smock, Haverhill
J D Wetherspoon plc —Haverhill
- £12.81 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Employee discount
6d
Home Manager
The Royal Masonic Benevolent Institution Care Company —Bury St. Edmunds
- £60,000 - £65,000 a year
- Hospital
- Care plans
- Leadership
- Free parking
- Paid training
Trust Compliance Manager (Operations / Estates)
Unity Schools Partnership —Haverhill
- £32,596 - £36,362 a year
- Full-time
- Driving
- Travel
- Organisational skills
SeniorTechnical Support Manager
CFMoto Technical Support Operations Ltd —Cambridge
- £80,400 - £120,000 a year
- Full-time
- Computer Science
- IT
- In-person
- Free parking
Quick apply
14d
Postperson with Driving
Royal Mail Group —Newmarket
- Part-time
- Employee discount
Warehouse Shift Manager
Culina Logistics —Haverhill East
- £45,397.70 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Deputy Manager - Newmarket - 39 hours
Pets at Home —Newmarket
- £28,500 - £32,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Estate Agent
The Property Experts —Bury St. Edmunds
- £8,400 a month
- Remote
- Sales
- Administrative experience
Trainee Linesperson/ Linesperson
UK Power Networks —Risby
- £44,663 a year
- First Aid Certification
- Annual leave
- Employee assistance programme
5d
Transport Planning & Optimisation Manager
Deanta UK Ltd —Ely
- £60,000 - £65,000 a year
- Full-time
- Data analysis skills
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
9d
HMP Highpoint - Facilitator (Group Worker)
Ministry of Justice —Haverhill
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
10d

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Support Manager

Tait -
Haverhill

Apply Now

Job details

Full-time
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

ERP systems
Logistics
Bloomberg
Microsoft Office
Bachelor's degree
Customer support
Swift
Communication skills

Full job description

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT’s diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns.

The work involves considerable client contact with an emphasis on providing support tailor-made to the client’s system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.

Responsibilities

Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
Provide feedback from customers on product quality and features.
Follow TAIT QHSE and global Service & Support policies and procedures.
Maintain client relationships ensuring clients are satisfied with the services provided.
Manage and exceed client expectations to agree on clear scope, schedule, and contract.
Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs.
Manage and schedule resources in collaboration with resource management teams.
Work proactively, taking the initiative where necessary and with minimum supervision.
Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
Work within a global team of technical support professionals delivering the best in support services to our clients.
Visit sites and meet with clients to maintain relationships and develop new ones when required.
Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
Adhere to all company safety policies and procedures.
Attend meetings, seminars, and training sessions as required.
Perform assigned duties according to the policies and expectations prescribed by the company.

Position Requirements

HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
Experience working in a customer support or management role preferably in the entertainment industry.
Experience planning projects with complex logistics and hard deadlines.
Proficiency in MS Office Suite.
Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
Proficient in written and verbal communication skills with a level of honesty and integrity
Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
Comfortable providing feedback from customers on product quality and features to internal stakeholders
Experience in TAIT related markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.
Sound decision-making skills within the scope of the team or department.
Skill in delegating tasks and responsibilities to team members.
Strong communication skills for effective team collaboration and reporting.

TAIT Benefits:

Competitive pension scheme with employer contributions
Life assurance (4x salary)
Medicash health cashback plan (covering dental, optical, and more)
Employee Assistance Program (EAP) with 24/7 support
Cycle to Work scheme
Income protection / critical illness cover
Optional private medical insurance (role/level dependent)
Paid annual leave starting at 22 days, increasing with service
UK bank holidays

#LI-KS1TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

Apply Now

Refine Your Search

support manager jobs in haverhill, sfk

Support Manager

Operations Improvement Manager

Bakery Production Manager

Trust Compliance Manager

Admin Assistant

Operations Support Manager

Sales Support Co-ordinator

Business Development & Sales Coordinator

Operations Manager

Bar staff / 1058 - The Drabbet Smock, Haverhill

Home Manager

Trust Compliance Manager (Operations / Estates)

SeniorTechnical Support Manager

Postperson with Driving

Warehouse Shift Manager

Deputy Manager - Newmarket - 39 hours

Estate Agent

Trainee Linesperson/ Linesperson

Transport Planning & Optimisation Manager

HMP Highpoint - Facilitator (Group Worker)

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