Helpdesk administrator Work, Jobs in Hayes, Gtl (with Salaries)

Helpdesk Administrator
Pinnacle Group —Slough
- £26,500 - £27,300 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Service Administrator
SunbeltRentals —Staines-upon-Thames
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
Quick apply
9d
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
12d
Communication and Information Systems Desk Officer (CIS DO)
The Council of Reserve Forces' and Cadets' Association —London
- £30,740 a year
- Full-time
- Travel
- Organisational skills
- IT
Quick apply
9d
Junior Facilities Administrator (Admin)
LCS —Fleet
- Up to £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Life insurance
Quick apply
7d
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
12d
IT Support & Systems Administrator
iPlace Global —London
- £26,000 - £38,000 a year
- Full-time
- In-person
- Communication skills
- Python
Quick apply
2d
IT Systems Specialist
Silver Birch Care Holdings —London
- £33,000 - £36,000 a year
- Windows
- Computer networking
- IT
- Employee assistance programme
- Referral programme
5d
Contract Support Administrator
JLL —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
IT Administrator - 5 Months FTC
The Brain Tumour Charity —Fleet
- £29,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
7d
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Facilities & Compliance Co-ordinator
Optim Facilities —London
- £34,000 - £38,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
10d
Contract Support Administrator
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
12d
Aspire Assist Agent
Land Securities —London
- Full-time
- Microsoft Outlook
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Workplace Services Administrator
ISS Facility Services —London
- Hospitality
- Customer service
- Organisational skills
Quick apply
Helpdesk Administrator (12 Month FTC)
Skanska —London
- Computer skills
- Bereavement leave
Systems Administrator Industry Placement Year (London)
D. E. Shaw & Co., L.P. —London
- Project management
- Linux
- AI
System Administrator 1 - UK
M.C. Dean, Inc —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Helpdesk Administrator

Pinnacle Group -
Slough

Quick apply

Job details

£26,500 - £27,300 a year
6 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
Facilities management
English
Administrative experience
Contracts
SharePoint
IT
Help desk

Full job description

Job Introduction

Pinnacle Group is looking for a highly organised and experienced Helpdesk Administrator to join our team as the first point of contact for all helpdesk enquiries. In this role, you will be responsible for managing the day-to-day administrative functions of the contract office, ensuring that all reported jobs are allocated, tracked, and resolved efficiently. You will play a crucial role in maintaining excellent communication between clients, contractors, and internal teams to guarantee smooth operations and timely job completion.

You will be joining our Total FM team based in Slough. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

The ideal candidate will bring administration experience within a Facilities Management or similar environment, demonstrating strong computer literacy, excellent interpersonal skills and the ability to work proactively under their own initiative.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Support the delivery of planned and reactive maintenance activities.
Receive and action telephone and email service requests in accordance with Helpdesk procedures.
Log, update, close, cancel and monitor reactive and planned jobs within the CAFM system, including management of open events.
Monitor feedback from site operatives and customers and take appropriate action to support customer satisfaction.
Provide administrative support for subcontractors and suppliers.
Manage visitor procedures, including signing visitors in and out, issuing and monitoring visitor badges, and controlling the issue and return of keys in line with site protocols.
Prepare reports generated from CAFM systems, as required.
Provide general administrative support to the contract, including document control and record management.
Proactively follow up with internal and external parties to progress outstanding helpdesk work requests.
Provide financial administration support, including invoice processing, raising purchase orders (POs) and account reconciliation.

Key requirements:

Ability to manage competing priorities and remain effective under pressure.
Demonstrable experience in a similar administrative or helpdesk role.
Knowledge of, or experience working on, PFI contracts is desirable but not essential.
Strong IT skills, including Microsoft Word, Excel, PowerPoint, SharePoint and Outlook.
Excellent interpersonal and customer service skills, with the ability to engage effectively with colleagues and clients at all levels.
Strong written and spoken English.
High attention to detail and accuracy when inputting and maintaining data.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

helpdesk administrator jobs in hayes, gtl

Helpdesk Administrator

Customer Service Administrator

Helpdesk Administrator

Second Line Support Analyst – RCJ & Judicial

Communication and Information Systems Desk Officer (CIS DO)

Junior Facilities Administrator (Admin)

Digital Systems Manager

IT Support & Systems Administrator

IT Systems Specialist

Contract Support Administrator

IT Administrator - 5 Months FTC

Business Support Administrator

Facilities & Compliance Co-ordinator

Contract Support Administrator

IT Helpdesk Specialist, UK

Aspire Assist Agent

Workplace Services Administrator

Helpdesk Administrator (12 Month FTC)

Systems Administrator Industry Placement Year (London)

System Administrator 1 - UK

I want to receive the latest job alerts for helpdesk administrator in hayes, gtl

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