Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
You'll work 37.5 hours per week. Your working pattern will generally be Monday-Friday 9am-5pm, with the expectation of occasional weekend work in line with Duty Manager rota or any events that are held on a weekend. This will likely be around 1 weekend every 5 weeks, but depends on business needs.
Interview date: 9th July 2026
What it's like to work here:Reporting into the Visitor Operations and Experience Manager, you'll be a part of the Visitor Experience team, one of the largest and most varied teams on property. The team includes the front of house Welcome Team, marketing, community and volunteering, and programming, where you'll work closely with another Visitor Experience Officer to plan and deliver an exciting programme of events and engagement offers. Interactive family trails are a key part of this, and you will work with other property departments closely to bring these to life.
Sheffield Park and Garden is a Grade I-listed landscape garden that has evolved over centuries, with ‘Capability’ Brown and Humphry Repton contributing to the design. The garden is surrounded by more than 300 acres of historic parkland and woodland.
Click here for more information about this location
What you'll be doing:As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Sheffield Park. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust.
You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages.
You'll be on the duty management rota where you'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.
Who we're looking forWe'd love to hear from you if you’re:
- used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
- familiar with health and safety procedures
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)
