Airlines customer service Work, Jobs in Heathrow (with Salaries)

Training Operations Coordinator
British Airways —Heathrow
- Full-time
- Customer service
- Travel
- IT
10d
Customer Service Agent - Travel Insurance
Cover-More —Uxbridge
- £25,000 a year
- Weekend availability
- Sales
- Customer service
- Travel
Quick apply
10d
Lounge Host - British Airways Lounges, First Class
BaxterStorey UK —London
- £14.62 an hour
- 8 hour shift
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Sales and Marketing Representative
China Eastern Airlines —London
- £26,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Human Capital Associate – UK & EUR
Malaysia Airlines —London
- Administrative experience
- Bachelor's degree
- Human resources
5d
Sale & Marketing Executive
VIETNAM AIRLINES, UK BRANCH —London
- From £27,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply

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Customer Service Agent - Travel Insurance
Cover-More —Uxbridge
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Customer Service Agent
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airlines customer service jobs near heathrow

Training Operations Coordinator

British Airways -
Heathrow

Apply Now

Job details

Permanent | Full-time
10 days ago

Qualifications

Customer service
IT

Full job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Training Operations Coordinator

Within British Airways, our people bring our brand to life and our Global Learning Academy (GLA) sits at the heart of that mission. This is where we shape the skills, behaviours and attitudes that define exceptional customer experiences across our airline.

As a Training Operations Coordinator, you’ll act as the first point of contact for the academy, ensuring every learning experience runs seamlessly. You’ll support trainers, colleagues and guests while delivering a high-quality, customer-focused environment.

This is a uniformed, shift-based role, with occasional travel across GLA sites.

What you’ll do:

Deliver a professional and welcoming front-of-house experience
Coordinate day-to-day training operations and resolve on-the-day issues
Induct and support new entrants, creating a positive first impression
Prepare and manage learning resources to ensure sessions run smoothly
Support delivery through exam invigilation, ensuring regulatory compliance
Manage communications, including calls and shared inbox queries
Maintain records, certifications and systems in line with GDPR requirements
Monitor classroom standards and learning environments, escalating issues where needed
Support equipment availability and general training logistics
Assist with facility tours and stakeholder engagement
Track attendance and support reporting and data accuracy
Provide support to Training Duty Leads and contribute to continuous improvement

What you’ll bring to British Airways:

You’ll represent the BA brand with energy and professionalism, bringing a strong customer focus and a proactive, can-do mindset. You’re organised, adaptable and calm under pressure, with the confidence to solve problems and make decisions quickly.

Your experience:

Proven customer service experience (essential)
Strong IT skills and ability to quickly learn new systems (essential)
Operational experience in a fast-paced environment
Experience analysing data to support decision-making
Understanding of regulated environments and GDPR compliance

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Apply Now

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airlines customer service jobs in heathrow

Training Operations Coordinator

Customer Service Agent - Travel Insurance

Lounge Host - British Airways Lounges, First Class

Sales and Marketing Representative

Human Capital Associate – UK & EUR

Sale & Marketing Executive

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