Loc8me is an ever-growing student lettings company with offices across the country. Our vision is to provide industry-leading accommodation experiences for our students and landlords. You will be joining an organisation where opportunities are constant, ambitions are endless, and the pursuit of excellence is fundamental.
We are looking for a Branch Manager to lead our Exeter operations on a 1 year maternity cover contract, running from August to August. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As Branch Manager, you will be responsible for leading a team of Lettings Consultants and Asset Managers.
Working as part of a team, you will be required to build excellent relationships with Landlords, Tenants, and Contractors. You must be a strong communicator who is used to maintaining relationships with a diverse range of people, and have a real ‘get stuck in’ attitude.
Why come and work with us
- You’ll be part of a company that values innovation and alternative thinking
- We invest in and value personal development
- You’ll be part of an ambitious and growing company
- You’ll be working alongside great people
Your responsibilities will include
- Developing and maintaining great relationships with Landlords, Tenants, and Contractors
- Ensuring the Tenant and Landlord experience is exceptional
- Managing all aspects of asset management and lettings performance across the portfolio
- Supporting with recruitment of new team members where required
- Providing initial and ongoing training to all team members
- Reviewing and auditing asset management and portfolio performance
- Running compliance reports on a weekly basis
- Managing and supporting Asset Managers with utility management
- Building and maintaining effective working relationships with the central teams
- Managing in-tenancy legal notices when required
- Introducing and explaining new legislation requirements and HMO licensing to Landlords when required
- Supporting Asset Managers with investment advice on landlords’ current and new portfolios
- Complaints handling
- Proactively creating and converting new landlord and investor leads
- Networking to create opportunities
- Managing the lettings administration process
- Managing the marketing and advertising of the portfolio
- Managing marketing events alongside the Marketing Manager
- Auditing the lettings spreadsheet and branch performance
- Delivering weekly lettings reports to the Operations Manager
- Carrying out regular landlord meetings
- Auditing the inspection process and reports
- Delivering monthly 1-2-1s
- Staff reviews and annual appraisals where required
- Setting lettings KPIs and reviewing these on a monthly basis with the Operations Manager
- Reviewing the branch’s monthly profit and loss reports with the Operations Manager
- Organising office compliance, cleaning and upkeep
- Managing office cars, including cleaning, MOTs, tax and repairs
- Organising the ordering of office refreshments
We’re looking for
- Excellent organisational skills
- Excellent communication skills, with the ability to provide a high-quality service to all customers
- The ability to see a job through from start to finish
- Experience in lettings, preferred
- Self-motivation and the ability to work on your own initiative
- The ability to prioritise workload and work to deadlines
- A flexible and adaptable approach to work
Details
- Contract: 1 year maternity cover, August to August
- Hours of work: 9am to 5.30pm, Monday to Friday, and 15 Saturdays per year, 10am to 3pm
- Starting salary: £35,000 - £40,000 depending on experience
- Bonus scheme
- Driving licence required and personal car preferred
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Ability to commute/relocate:
- Exeter EX2: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Property Industry: 2 years (preferred)
Work Location: In person
