Patient services co ordinator Work, Jobs in Heavitree, Dev (with Salaries)

Patient Services Co-ordinator
Kingsteignton Medical Practice —Newton Abbot
- £12.79 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
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Patient Services Co-ordinator

Kingsteignton Medical Practice
Newton Abbot

Quick apply

Job details

Permanent | Part-time
£12.79 an hour

Qualifications

Customer service
GCSE
Microsoft Office
Administrative experience
Analysis skills
Organisational skills
IT
Communication skills

Full job description

Job Overview
We are seeking a dedicated and organised Patient Services Coordinator to join our team. The successful candidate will serve as the primary point of contact for patients, ensuring smooth scheduling, accurate record-keeping, and excellent customer service. This role offers an opportunity to contribute to patient care delivery in a professional and supportive environment, fostering positive patient experiences and efficient clinic operations.

Working hours will be fixed and will include sessions within the hours of 07:45-18:30. In addition, flexibility in working hours will be required to cover staff absences/leave occasionally.

Applicants must have excellent customer service, administration, and IT skills.

Responsibilities

Manage patient appointments, including scheduling, rescheduling, and cancellations, using the clinic’s electronic systems.
Greet patients warmly upon arrival and assist with check-in procedures.
Maintain accurate and up-to-date patient records in compliance with data protection regulations.
Answer incoming calls promptly, providing information or directing queries to the appropriate healthcare professionals.
Ensure repeat prescriptions are generated accurately and efficiently
Coordinate with medical staff to ensure timely patient flow and appointment adherence.
Handle administrative tasks such as processing paperwork
Uphold confidentiality and professionalism in all interactions with patients and staff.

Experience

Essential

Experience in customer service
Proven experience in a healthcare administrative role or similar customer service position with administrative duties.
Competent in the use of all aspects of MS Office

Desirable

Previous use of SystmOne, Emis or similar

Qualifications

Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)

Skills

Excellent organisational skills with the ability to prioritise tasks effectively.
Strong communication skills, both written and verbal, with a compassionate approach towards patients.
Ability to work efficiently under pressure while maintaining attention to detail.
A friendly demeanour combined with a professional attitude is essential for success in this role.
Strong IT skills, including ability to learn new systems
Clear, polite telephone manner
Competent in the use of all aspects of MS Office
Effective time management
Ability to work both as a team member and independently
Strong interpersonal skills
Problem solving & analytical skills
Ability to follow policy and procedure
Flexibility to work outside of core office hour

Personal qualities:
Polite and confident
Flexible and cooperative
Motivated Forward thinker
Integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure

Job Types: Part-time, Permanent

Pay: £12.79 per hour

Experience:

Administrative: 2 years (preferred)

Work Location: In person

Quick apply

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patient services co ordinator jobs in heavitree, dev

Patient Services Co-ordinator

Health and Social Care Coordinator

Private Associate Dentist

Periodontist

Locum Dentist

Private Dentist

Associate Dentist

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