It support technician Work, Jobs in Hebburn, Twr (with Salaries)

Senior IT Support Technician
David Gray Solicitors LLP —Newcastle upon Tyne
- £32,000 a year
- Full-time
- Driving
- Travel
- SharePoint
Quick apply
IT Technician
END —Washington
- Full-time
- Computer networking
- SharePoint
- IT
- Employee assistance programme
- Employee discount
Quick apply
Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
4d
IT Technician
Connect Multi-Academy Trust —Wingate
- £26,403 - £28,598 a year
- Full-time
- Organisational skills
- IT
- School
- Free parking
- Annual leave
Quick apply
9d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
7d
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
- Customer service
Systems Administrator
NRG —Newcastle upon Tyne
- Computer networking
- SharePoint
- IT
9d
Senior Service Desk Engineer (2nd Line) MSP
ITC Service Ltd —Hebburn
- £29,000 - £34,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Tier III Support Technician
Elfab Limited —North Shields
- Bachelor's degree
- No degree
- Computer networking
Quick apply
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
10d
Associate End User Computing Engineer
Homes England —Elswick
- £30,129 - £35,140 a year
- Full-time
- Azure
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
4d
Technical Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Representative (Technical Support)
Act! LLC —Newcastle upon Tyne
- £27,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
3d
Service Desk Team Coach
Durham County Council —Durham
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Annual leave
3d
Sage Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Digital Support Apprentice
Pink Boutique —Newcastle upon Tyne
- £17,550 a year
- Full-time
- Warehouse experience
- IT
- In-person
- Free parking
- Store discount
Quick apply

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it support technician jobs near hebburn, twr

Senior IT Support Technician

David Gray Solicitors LLP
Newcastle upon Tyne

Quick apply

Job details

Full-time
£32,000 a year

Qualifications

Microsoft Windows Server
Driving Licence
DHCP
Driving
Remote access software
DNS
SharePoint
IT
VMWare
Active Directory
Intune
VPN

Full job description

We are looking for a Senior IT Support Technician to join our in-house IT team. This is a hands-on role supporting the day-to-day delivery of IT services across the firm while also contributing to infrastructure improvements and ongoing projects.

You will work closely with the IT Manager to ensure systems are reliable, secure, and fit for purpose, while providing a high standard of support to staff across all departments.

This is an excellent opportunity for someone who enjoys a varied role, combining user support, infrastructure work, and project involvement.

Key Responsibilities

User Support & Service Delivery

Provide first and second line support across hardware, software, and core business systems
Support Remote Desktop and VPN access for remote users
Troubleshoot and resolve issues efficiently, taking ownership through to resolution
Maintain clear documentation and contribute to user guides where needed

Infrastructure & Systems

Assist with the management of servers, virtual machines, storage, and backups
Carry out routine maintenance, patching, and system checks
Support the diagnosis and resolution of system issues and outages

Security & Compliance

Apply and maintain IT security best practices
Support patching, vulnerability remediation, and endpoint protection
Assist in maintaining compliance with regulatory and security standards

Projects & Improvements

Support delivery of IT projects, including upgrades, migrations, and new systems
Contribute ideas to improve efficiency, reliability, and user experience
Assist with testing, rollout, and user adoption of new technologies

Supplier Management

Work with third-party providers to resolve issues and deliver services
Ensure incidents and requests are followed through and communicated clearly

Equipment & Office Support

Maintain office IT equipment including laptops, desktops, printers, and meeting room technology
Support new starters and leavers with device setup and access
Assist with occasional hardware logistics and replacements

What We’re Looking For

We’re looking for someone who is proactive, approachable, and comfortable working across both support and infrastructure. You should be confident managing your own workload and communicating clearly with both technical and non-technical users.

You’ll ideally have experience with:

Supporting Remote Desktop Services (RDS) and VPN access
Microsoft 365 administration, including Exchange Online, SharePoint, Intune and Entra ID
Virtualised environments (VMware or Hyper‑V)
Windows Server administration, including Active Directory and Group Policy
Troubleshooting networking issues (DNS, DHCP, connectivity)
Applying security best practices, including patching and vulnerability management
Backup and disaster recovery solutions
End-user device deployment and support
Working with external IT providers or managed service partners

Experience within a professional services environment (such as legal services) would be beneficial but not essential.

Additional Desirable Skills

A full UK driving licence and the ability to travel between office locations or to third‑party sites when required

About the Firm

We are a well-established law firm with a strong reputation across the North East. Our IT team plays a key role in supporting the business, managing modern infrastructure, and driving continuous improvement across systems and processes.

Why Join Us

Varied and hands-on role across support and infrastructure
Opportunity to contribute to meaningful IT improvements
Supportive, close-knit IT team
Exposure to a broad range of systems and technologies

We are not accepting CVs from agencies and will not be working with them on this role. If you want to apply, please apply direct.

Permanent Right to Work in the UK is essential, we don't offer sponsorship.

Pay: £32,000.00 per year

Work Location: In person

Quick apply

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it support technician jobs in hebburn, twr

Senior IT Support Technician

IT Technician

Technical Support Specialist

2nd Line Support Technician

IT Technician

IT Support Specialist

Customer Support Expert (Technical Support)

Systems Administrator

Senior Service Desk Engineer (2nd Line) MSP

Tier III Support Technician

End User IT Apprentice

Associate End User Computing Engineer

Technical Support Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

Customer Representative (Technical Support)

Service Desk Analyst

Service Desk Team Coach

Sage Support Engineer

Customer Service Advisor

Digital Support Apprentice

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