Contact centre operations manager Work, Jobs in Heckfield, Ham (with Salaries)

Contact Centre Operations Manager
ArvatoConnect —Datchet
- £50,000 a year
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
13d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
4d
Lifecycle Project Manager
Serco Group —High Wycombe
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Communication skills
- Employee assistance programme
Call Centre Manager
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
8d
Warehouse Process and Compliance Manager
Gist Limited —Basingstoke
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
- Employee assistance programme
Operational Discharge and Flow Support Team
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
10d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Technical & Energy Manager
Serco Group —Bisham
- Up to £48,000 a year
- Weekend availability
- Maintenance
- Organisational skills
- Mechanical knowledge
- Employee assistance programme
11d
Customer Service Manager
Chambers Waste Management PLC —Guildford
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
1d
People Operations Coordinator
The Royal Horticultural Society —Wisley
- Up to £29,000 a year
- Full-time
1d
Data Centre Cluster Manager
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Operations Manager - Criminal Justice
Advance —Basingstoke
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
- Employee assistance programme
Farm Foreperson
University of Reading —Reading
- £47,103 - £59,205 a year
- Full-time
- University
- Organisational skills
- Communication skills
12d
Practice Manager
PortmanDentex —Virginia Water
- £34,000 - £37,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
Delivery Manager
Booker Group —Reading
- Management
- Employee assistance programme
- Employee discount
Quick apply
7d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
7d
Operations Manager - Surrey Biodiversity Information Centre
Royal Society of Wildlife Trusts —Pirbright
- £33,000 - £35,000 a year
- Hybrid work
- Team management
- Organisational skills
- School
6d
Warehouse Solution Design Manager
Gist Limited —Basingstoke
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Warehouse experience
- Annual leave
- Employee assistance programme
Support Worker (Nights)
Priory Group —Basingstoke
- Full-time
- Referral programme

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contact centre operations manager jobs near heckfield, ham

Contact Centre Operations Manager

ArvatoConnect -
Datchet

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Job details

Full-time
£50,000 a year
13 days ago

Benefits

Free parking
Annual leave
Company pension
Work from home
Employee discount
Life insurance

Qualifications

CRM software
Customer service
Analysis skills
Financial services
Leadership
Communication skills

Full job description

Location: On-site role based at our welcoming office in Datchet, SL3 9LL, just off the M4 (with free staff parking provided)

Salary: Approximately £50,000 per year, plus a discretionary bonus and a contributory pension scheme, along with other attractive benefits.

Working Model: 5 days onsite with occasional flexibility for WFH

Contract: Permanent Role

Future shapers. Experience makers

In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

This role will be supporting one of our key automotive clients, which is a trusted global brand operating within a highly regulated environment. As this is an FCA‑regulated account, you’ll play a critical part in ensuring we deliver compliant, high‑quality services while maintaining exceptional operational performance.

About the Role:

As an Operations Manager, you will play a visible and influential role in leading, managing, coaching, and developing a team to continually enhance and improve operational performance. You will work closely with professional teams such as Resource Planning, Quality & Training, and Ops Support to ensure aligned operational plans are met. Your mission will be to achieve SLA’s, KPI’s, and commercial performance while ensuring excellent quality services, customer outcomes, and business objectives. This role will be reporting into the Senior Operations Manager.

What You'll Do:

Lead and Inspire by managing and developing your team to meet and exceed operational goals.
Serve as a central point of contact for clients, understanding their requirements and delivering through operational excellence.
Focus on enhancing operational efficiency and customer experience.
Ensure all regulated requirements are met in delivering quality services.
Embrace and lead the implementation of new technologies to add value and enhance customer experiences.
Achieve and exceed SLA’s and KPI’s through motivation and direction of Team Managers.
Support the Quality Management framework and ensure all Financial Regulatory requirements are met.
Ensure future skills needs are met through effective talent management.

What You'll Bring to the Table:

Proven experience in a fast-paced contact centre environment.
Strong operational management background
Experience in a client facing role
Strong automotive experience is desirable.
Competent with FCA regulations for financial services provision.
Excellent communication and planning skills.
Ability to manage multiple tasks under pressure.
Direct experience of liaising effectively and professionally with clients.
Strong analytical and data-driven decision-making skills.
Proficient in customer service CRM systems (Genesys preferred).
Strong leadership skills with a focus on coaching and developing teams.
Proven tactical and strategic decision-making and problem-solving abilities.
Commitment to delivering high-standard customer experiences.

Why Join Us?

Opportunity to lead significant change management initiatives and develop your career.
Work in a collaborative environment with cross-functional business teams.
While the role is primarily onsite, occasional flexibility for remote work is available.

Benefits Include:

Discretionary Annual Bonus – recognising and rewarding your individual contribution to the company’s success.

Flexible Enhanced Family Leave Pay - We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period. This means you can avoid months without pay at the end of your leave, giving you greater financial stability and peace of mind while you focus on your family.

Generous Holiday Entitlement – 25 days annual leave plus 8 bank holidays, with the option to purchase an additional 5 days.

Pension Scheme – 4% employee contribution matched by the company.

Life Insurance – coverage of 4x your basic salary, offering peace of mind for you and your loved ones.

24/7 Health and Wellbeing Support – access to virtual GP, mental health services, fitness programmes, and more through our WeCare platform.

Exclusive Discounts and Offers – enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.

Vodaphone Discount - Receive up to 15% off pay monthly plans for you and up to five friends or family members. Offers include access to the latest handsets and are available to new Vodafone customers or existing customers at the end of their contract.

If you are driven to achieve results, passionate about delivering great customer outcomes, and ready to lead by example, we would love to hear from you!

Diversity & Inclusion Statement:

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

Apply Now

Refine Your Search

contact centre operations manager jobs in heckfield, ham

Contact Centre Operations Manager

Senior Customer Service Manager

Lifecycle Project Manager

Call Centre Manager

Warehouse Process and Compliance Manager

Operational Discharge and Flow Support Team

Head of Service Desks - Reading, UK

Customer Service Manager

Technical & Energy Manager

Customer Service Manager

People Operations Coordinator

Data Centre Cluster Manager

Operations Manager - Criminal Justice

Farm Foreperson

Practice Manager

Delivery Manager

Assistant Customer Service Manager

Operations Manager - Surrey Biodiversity Information Centre

Warehouse Solution Design Manager

Support Worker (Nights)

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