Program services manager (tour leader manager) Work, Jobs in Hellaby, Syk (with Salaries)

Program Services Manager (Tour Leader Manager)
Grand Circle Corporation —Doncaster
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
- Work from home
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Program Services Manager (Tour Leader Manager)

Grand Circle Corporation
Doncaster

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Job details

Permanent

Benefits

Annual leave
Work from home

Qualifications

Microsoft Word
Microsoft Excel
English
Communication skills

Full job description

Job Overview

Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.

Responsibilities

Recruiting and training Trip Leaders for the UK programs
Building and scheduling a high-performing Trip Leader team that exemplifies the company’s culture, values, and team spirit
Leading Trip Leader performance management to ensure adherence to company guidelines and achievement of service excellence goals
Coaching Trip Leaders to deliver quality service and exceed traveller expectations
Managing relationships with Trip Leaders and vendors
Evaluating and addressing quality issues identified through traveller and Trip Leader feedback
Willingness to work on the road and, when required, travel with Trip Leaders and groups in a training/coaching capacity
Engaging with travellers on tour and on the ship to support Trip Leaders and gather real-time feedback
Supporting the operational delivery of tours as required, including service bookings, vendor liaison, contracting services, and organising deviations
Reporting KPIs to head office

This role would suit a proactive self-starter who:

is driven by excellence
love to learn and enjoys a fast-paced environment with changing priorities
obtains job satisfaction by being the foundation and support for a team of trip leaders
enjoys working as part of a dedicated, driven team with shared goals, prioritizing interpersonal and communication skills
possesses strong training and coaching skills, with a desire to drive performance
thrives on problem-solving and thinking outside the box
is fluent in written and spoken English
has proficiency in Microsoft Word and Excel

What we offer:

Unique Corporate Culture with strong vision and values (Our Values)
Competitive salary package
20 vacation days per year, plus bank holidays + 3 personal days
Reimbursement of public transport with yearly max cap
Personal and Professional Growth allowance
Preventative health allowance
We value diversity and encourage employees to be themselves
Women oriented company
Working as part of an international team (exposure to colleagues in worldwide offices)

All benefits are applicable at company discretion

Typical office hours are 9am–5pm (Mon–Thurs in Glasgow, with the option to work from home on Fridays. During the operational season (Apr–Nov), additional hours may be required)

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Program Services Manager (Tour Leader Manager)

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