1st line support Work, Jobs in hempstead, ess (with Salaries)

1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
Systems Support Analyst
WestonHomes —Hatfield Heath
- English
- Life insurance
Quick apply
Technology Support Analyst (FTC)
Penguin Books Limited —Colchester
- Up to £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
14d
1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
Quick apply
1d
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
4d
SEND Hub Coordinator
Unity Schools Partnership —Haverhill
- £32,916 - £51,048 a year
- Full-time
- School
Data & Insights Analyst
Essex & Herts Air Ambulance —Colchester
- £34,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee assistance programme
Learning Support Assistant
Honywood School —Coggeshall
- From £24,796 a year
- Part-time
- Working with children
- IT
- School
- Free parking
- Health & wellbeing programme
Quick apply
1d
Student Supervisor
Unity Schools Partnership —Sudbury
- £21,058 - £25,989 a year
- Part-time
- Communication skills
- School
2d
MDSA
Unity Schools Partnership —Sudbury
- £24,795 a year
- Part-time
- School
6h
Minibus Driver
ABM UK —Stansted
- £14.80 - £15.45 an hour
- Full-time
- Employee discount
Quick apply
Minibus Driver
ABM —Stansted
- £14.80 - £15.45 an hour
- Full-time
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
2d
Housing Options Triage Officer
Braintree District Council —Braintree
- £31,284 - £35,721 a year
- Full-time
- Hybrid work
- Computer skills
- Employee discount
1d
Fixed Term Specialist in Dermatology (9 months)
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £104,401 - £115,341 a year
- Full-time
8d
Route Engineer 12 month Fixed Term Contract Maternity Cover
Global Marine Systems —Chelmsford
- Monday to Friday
- Hybrid work
- Engineering
- Communication skills
Key Stage 2 SEND teacher
Unity Schools Partnership —Bury St. Edmunds
- £32,916 - £51,048 a year
- Full-time
- Care plans
- Leadership
- School
Nurse
St Joseph’s Nursing Home —Chelmsford
- Supervising experience
- Care plans
Associate / Senior Surveyor - Land and Development
Bidwells —Cambridge
- Full-time
- Leadership
- Communication skills
- Negotiation
- Employee discount
Sonographer - Fixed Term Contract
TFP Fertility —Chelmsford
- Computer skills
- Communication skills

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1st Line IT Engineer

Solus Accident Repair Centres -
Stansted

Apply Now

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Company pension
Employee discount

Full job description

Overview:

We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer.

What You'll Be Doing

As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve.

Responsibilities:

As our Solus IT Engineer you will:

Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat.
Trouble shoot and resolve basic technical problems related to hardware, software and network connectivity.
Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed.
Maintain accurate records of incidents, resolutions, and procedures in the ticketing system.
Provide clear instructions and guidance to users for resolving common issues and improving their tech experience.
Monitor system performance and respond to alerts to prevent and address potential issues.
Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution.

Qualifications:

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

Competitive salary based on location, skills, experience, and qualifications.
Bonus opportunity tied to your performance and the overall success of Solus.
Company pension scheme with employer contributions.
33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
Save money with up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva’s success through the Aviva Save As You Earn scheme.
Supportive policies including parental and carer’s leave.
Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.

Apply Now

Refine Your Search

1st line support jobs in hempstead, ess

1st Line IT Engineer

Systems Support Analyst

Technology Support Analyst (FTC)

1st Contact Agent

IT Support Engineer (1st / 2nd Line)

SEND Hub Coordinator

Data & Insights Analyst

Learning Support Assistant

Student Supervisor

MDSA

Minibus Driver

Minibus Driver

IT Support Specialist

Housing Options Triage Officer

Fixed Term Specialist in Dermatology (9 months)

Route Engineer 12 month Fixed Term Contract Maternity Cover

Key Stage 2 SEND teacher

Nurse

Associate / Senior Surveyor - Land and Development

Sonographer - Fixed Term Contract

I want to receive the latest job alerts for 1st line support in hempstead, ess

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