Client success Work, Jobs in Henbury, Bst (with Salaries)

Head of Customer Success
Zellis —Bristol
- Hybrid work
- Sales
- AI
- Leadership
- Annual leave
7h
Customer Account Executive
Reconomy Connect —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Consultant, Client Success
The Currency Cloud Services Limited —Cardiff
- Analysis skills
14d
National Account & Export Sales Manager
The Gifted Stationery Company —Bath
- £50,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Presentation skills
- Health & wellbeing programme
- Work from home
Quick apply
5d
Client Account Manager
MacroActive —Cardiff
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Leadership
- Communication skills
Quick apply
7d
Client Partner - FS&I
Valtech Group —Bristol
- Continuous improvement
- Financial services
- AI
2d
Customer Experience Consultant
Sonovate —Cardiff
- £25,000 - £27,000 a year
- Hybrid work
- Customer service
- Organisational skills
- AI
- Employee assistance programme
Quick apply
2d
Technology Sales Executive
Softcat —Bristol
- £26,250 - £28,900 a year
- Communication skills
- School
- Flexible schedule
Customer Service Team Leader
Ayvens —Bristol
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
14d
Customer Complaints Officer
Ayvens —Bristol
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Customer Support Advisor
Ayvens —Bristol
- £27,030 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Annual leave
4d
Client Services Manager, Pension Administration
Gallagher Benefit Services —Bristol
- Microsoft Office
- Continuous improvement
- Communication skills
- Employee stock purchase plan
- Life insurance
Corporate Account Manager
Ayvens —Bristol
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Junior Sales Executive // Renewable Energy Tech
Renewable Exchange —Bristol
- £27,500 - £31,625 a year
- Sales
- Annual leave
Quick apply
Senior Account Director
Walker & Sloan —Bristol
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
Junior Account Executive
Meltwater Group —Cardiff
- Hybrid work
- Sales
- English
- Business development
- Annual leave
1d
Sales Support Manager
Marlborough Group —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Organisational skills
Quick apply
2d
Regional Account Manager
Bowood Hotel Spa and Golf Resort —Calne
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
4d
Strategic Accounts and Markets Lead
Mayden —Bath
- £50,000 a year
- Monday to Friday
- Hybrid work
- CRM software
- AI
- Communication skills
- Annual leave
3h
Remedial Works Account Manager
Medaco Ltd —Bristol
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Profit sharing
Quick apply
7d

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client success jobs near henbury, bst

Head of Customer Success

Zellis -
Bristol

Apply Now

Job details

Permanent
7 hours ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Sales
AI
Leadership

Full job description

About the role

As Head of Customer Success, you’ll own the overall customer relationship, driving retention, growth and customer satisfaction across our client base. This is a high impact leadership role at the centre of Moorepay’s growth.

You’ll lead a fast paced function spanning Customer Success, transitions and complaints, shaping a customer first culture and ensuring customers realise maximum value from our products. This role is critical in driving NPS, improving customer experience and partnering with Sales and Product to grow and strengthen customer relationships.

This is a hybrid role - office based 3 days a week

Why apply

Lead a critical function at a key point of growth and transformation
Shape the customer experience strategy and make a visible impact across the business
Join a fast paced, collaborative environment with real opportunity to drive change and progression

Key Responsibilities

Lead and develop a high performing Customer Success function, driving a strong customer first culture
Own customer retention, growth and satisfaction, including NPS and customer health
Build and maintain senior relationships with key customers, acting as an escalation point when needed
Drive customer success plans, service improvement initiatives and adoption of new features
Lead through periods of change, including product transitions and platform upgrades
Ensure at risk customers, escalations and complaints are actively managed and resolved
Use data and insight to improve customer outcomes, drive adoption and identify growth opportunities
Partner with Sales, Marketing and Product to expand customer relationships and increase revenue
Drive continuous improvement across processes, systems and service delivery
Champion innovation, automation and better ways of working to enhance customer experience

Skills & experience

Proven leadership experience in Customer Success or client services within a SaaS or outsourced environment to volumes of customers ranging from 50-2000 employees

Strong track record of improving customer experience, retention and NPS
Experience managing large, complex customer bases and strategic accounts and supporting them through product upgrades or change
Knowledge of legal, regulatory and compliance requirements of HR and payroll services.
Confident operating in fast paced, changing environments including product transformation
Commercially aware, with experience driving revenue growth and account expansion
Strong data driven mindset, using insight to inform decisions and improvements
Experience using AI tools as part of the Customer Success function
Proven people leader with the ability to build, engage and develop high performing teams
Excellent stakeholder management skills, able to influence at senior level

Benefits & culture

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

A career packed with opportunity, in a stable and growing company.
A comprehensive programme of learning and development.
Competitive base salary.
25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
Private medical insurance.
Life assurance 4x salary.
Enhanced pension with up to 8.5% employer contributions.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

client success jobs in henbury, bst

Head of Customer Success

Customer Account Executive

Consultant, Client Success

National Account & Export Sales Manager

Client Account Manager

Client Partner - FS&I

Customer Experience Consultant

Technology Sales Executive

Customer Service Team Leader

Customer Complaints Officer

Customer Support Advisor

Client Services Manager, Pension Administration

Corporate Account Manager

Junior Sales Executive // Renewable Energy Tech

Senior Account Director

Junior Account Executive

Sales Support Manager

Regional Account Manager

Strategic Accounts and Markets Lead

Remedial Works Account Manager

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