About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Job Introduction
An opportunity is available for a Flexibility Commercial Officer to join the Flexibility Markets Team. You will be based at either our Bristol or Castle Donington site.
National Grid Electricity Distribution established National Grid Distribution System Operator (DSO) as a functionally separate directorate to develop and operate their networks more efficiently, considering flexible alternatives to network reinforcement. The Flexibility Markets team is a core function of National Grid DSO helping to deliver its objective of efficiently maximising the security of our network. The Flexibility Markets team is responsible for assessing volumes of flexibility services required, the procurement of flexibility services, and shaping the design and evolution of local flexibility markets.
National Grid DSO plays a critical role in the transformation of Great Britain’s energy system. As we plan and operate the distribution network of the future, we are enabling the transition to clean power, supporting net zero, and ensuring the network remains safe, secure, and delivers value for money for consumers.
The GB energy system is rapidly transforming as we target Clean Power by 2030 and net zero by 2050. The distribution network is vital in this transformation as we look to accommodate hundreds of thousands of electric vehicles and heat pumps in people’s homes and connect large volumes of solar and wind. This will require us building out our network at a rate we have not seen this century. At the same time, we need to operate the network in a dynamic, ‘smarter’ way, actively managing these distributed assets flexibly to support safer, secure, and economic operation of the system.
As part of our hybrid working approach and in line with our policy, this role allows you to apply for a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.
Depending on experience, you may initially be appointed at a lower salary until all relevant courses and training are complete.
Main Responsibilities
- Act as a day-to-day point of contact for Flexibility Service Providers (FSPs), supporting their end-to-end participation journey from initial engagement to onboarding, trading support and settlement processes.
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Contribute to the marketing and promotion of flexibility opportunities across various channels, helping to grow participation in the market.
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Prepare and maintain market documentation, including website contents and guidance documents.
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Support the management of customer relationships, ensuring FSPs receive accurate information and timely responses to queries.
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Maintain and update internal systems to track customer interactions and support the monitoring of FSP performance.
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Work closely with internal teams to ensure the effective delivery of flexibility services.
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Act as an internal advocate for FSPs, identifying opportunities to improve customer experience and ensuring that new products, processes and systems deliver genuine value.
The Ideal Candidate
The ideal candidate should have
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Basic understanding or strong interest in energy markets or flexibility services.
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Commercial background or experience supporting procurement, contracts, or customer onboarding process would be advantageous, but is not essential.
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Good communication skills, both written and verbal, with the ability to build and maintain relationships with internal and external stakeholders.
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Comfortable working with data and systems (e.g., Excel, CRM tools) with good attention to detail.
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A proactive, problem-solving mindset, with the ability to identify issues and escalate where appropriate.
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Well organised and reliable, with the ability to manage multiple priorities and able to work independently and as part of a team.
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Able to understand the impact of your own activities on customers, the public and the environment, and be confident in managing the health, safety, and quality of both your own work and others.
Applicants may not necessarily possess all the skills required to carry out the role at present but should have the confidence and ability to reach the necessary standards with in-role training.
A flexible attitude is essential as you may be asked to undertake other duties to assist the team in meeting its objectives.
National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.
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About The Company
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
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26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
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Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
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Annual Share Save plan
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Contributory private healthcare scheme for you and your family
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Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
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Free on-site parking at all our main sites
Things you need to know
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. If you require additional support to complete your online application, please email [email protected]
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
