Senior Salesforce Administrator
Our Platforms team sits at the centre of easyJet holidays' growth ambition, responsible for the platforms and applications that keep the business running and enable us to scale. Salesforce provides the core CRM, case management and sales management capabilities across the business.
You'll be the expert for Salesforce across easyJet holidays, responsible for everything from day to day administration through to shaping the long term platform roadmap. It's a broad role with real autonomy, and the work you do will be felt across the organisation. Day to day, you'll be responsible for:
- Managing all aspects of Salesforce administration including flows, page layouts, record types, approval processes, fields, dashboards, reports and more
- Owning user management, including roles, profiles, permissions, licence usage, and the joiners, movers and leavers process for contact centre staff
- Proactively maintaining the platform, security reviews, release updates, health checks and data storage management
- Gathering requirements and feedback from across the business, designing scalable best practice solutions and managing the product roadmap
- Configuring, building and testing changes, owning the release management process and communicating platform changes to users and stakeholders
- Training users on new functionality and keeping documentation current for maintenance and support
- Building and maintaining reports and dashboards that support business decision making, and collaborating with data teams on reporting and analysis
- Managing and resolving escalated support tickets, working with third party partners and Salesforce support where needed
- Providing out of hours platform support when required
- Mentoring more junior members of the team
What you'll bring to the team:
- Extensive Salesforce administration experience, with strong knowledge of Service Cloud and Experience Cloud
- Salesforce Advanced Administrator certification (additional certifications are a bonus)
- Experience designing complex, scalable, best practice Salesforce solutions
- A solid understanding of contact centre operations and technologies, including CCaaS solutions
- Experience defining and executing a long term platform vision
- Familiarity with Apex code and triggers, data analysis and reporting tools, and AI automation through Einstein or Agentforce
- Strong change management and governance experience
- Excellent stakeholder management skills, with the ability to communicate complex technical issues clearly to nontechnical audiences up to senior leadership level
- Experience managing third-party relationships
What’s in it for you:
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 7% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You'll have access to heavily discounted flights for yourself and your loved ones, annual holiday vouchers, and a generous annual leave entitlement.
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
About easyJet holidays:
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
