Complaints advisor Work, Jobs in Hessle, Ery (with Salaries)

Resolution Advisor
Wren —Barton-upon-Humber
- Up to £32,260 a year
- Overtime
- Microsoft Office
- Computer skills
- Communication skills
- Employee discount
- Gym membership
Quick apply
Customer Complaints Advisor
ARCO Limited —Kingston upon Hull
- £26,227.50 a year
- Monday to Friday
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
10d
Customer Services Advisor (10 month FTC)
Humber Bridge Board —Hessle
- From £24,790 a year
- Weekend availability
- Microsoft Word
- Customer service
- Administrative experience
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
Quickline Communications —Kingston upon Hull
- Full-time
- Customer service
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Owner Experience Specialist - Part Time
Swift Group Ltd —Kingston upon Hull
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
10d
Commissions Team Advisor - Fixed Term Contract
Advantage Finance Ltd —Grimsby
- From £26,227.50 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Employee assistance programme
- Life insurance
Quick apply

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Customer Complaints Advisor
ARCO Limited —Kingston upon Hull
Act as an escalation point for complex complaints from customers and colleagues. Build strong relationships with customers, regaining trust after negative…
£26,227.50 a year
10d
Customer Services Advisor (10 month FTC)
Humber Bridge Board —Hessle
Our Customer Services Team strives to deliver a comprehensive and high-quality experience for our customers ensuring that the administrative, financial and…
From £24,790 a year
Quick apply

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complaints advisor jobs near hessle, ery

Resolution Advisor

Wren -
Barton-upon-Humber

Quick apply

Job details

Permanent
Up to £32,260 a year

Benefits

Employee discount
Gym membership
Referral programme

Qualifications

Microsoft Office
Computer skills
Communication skills

Full job description

About The Role

The role of a Resolution Advisor is to take ownership of a portfolio of complaints and compensation claims. The Resolution Advisor is there to investigate, resolve and respond to complaints made by customers and third parties, ensuring fair treatment of customers at all times, by completing thorough and objective investigations in line with the company policies to create award winning, positive experiences.

This role involves a full analysis of the complaint to be able to provide feedback to stakeholders across the business in order to make key operational and strategic business decisions.

Bright, friendly and attentive, our brilliant teams are focussed on doing the best for our customers. If you're resourceful and a confident communicator, this role will allow you to make a real difference to the customer experience.

Main Responsibilities:

Owning and proactively resolving customer complaints and compensation claims in line with the company policies
Taking ownership of each customer call to provide the best resolution
Provide all Wren customers with an exceptional experience
Assist stores with any related queries or concerns relating to the systems or processes
Identify and report on any processes that could result in a poor customer experience
Demonstrate empathy and clear understanding when liaising with customers in a professional manner

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

What Wren Offer:

Life Assurance after 2 years' service
Access to Benenden health and discount platform after 1 years of continuous service
Personalised progression plan with clear career opportunities
Individual training budget for personal development
EE discount
Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
Eye Care Vouchers
Refer a Friend Scheme
Free onsite gym

About You

Desired Skills and Knowledge

Attentive with a strong focus on the customer experience
Previous complaints handling experience is beneficial
Passionate with the ability to take ownership of customer queries and confidently resolve issues where required
Ability to effectively organise and prioritise your own workload
Excellent oral and written communication skills
Proven ability to thrive in a fast-moving environment
Excellent computer skills including Microsoft Office
Flexible with working hours & overtime, including weekends & evenings
Excellent attendance with proven reliability and can adhere to the agreed work schedule

About The Company

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!

As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.

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complaints advisor jobs in hessle, ery

Resolution Advisor

Customer Complaints Advisor

Customer Services Advisor (10 month FTC)

Customer Service Advisor

Owner Experience Specialist - Part Time

Commissions Team Advisor - Fixed Term Contract

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