£28,598 - £31,022 (as of April 2025 pay band figures)
The Cheshire West and Chester Council Digital, Data and Technology (DDAT) department has recently undergone a huge transformation and is looking for an User Support Officer - Technical Desktop (career grade 6 -8) to provide third line technical support to users. As this is a career grade post, there is an expectation that the successful candidate will progress to Grade 8 as they gain experience in the role.
For more information on the role and the DDAT department, please visit the Digital, Data and Technology recruitment site
www.cwcrecruitment.co.uk/digitaldatatechnology-external
Closing date for applications: Midnight on 5th July 2026
Shortlisting expected to take place on 6th July 2026
Interviews to be held week commencing 13th July 2026
Organisation
Cheshire West and Chester Council
Salary Min
£28,598 per annum
Salary Max
£31,022 per annum
Employment Type
Permanent
Documents
- User Support Officer Technical Desktop job profile.pdf
(PDF, 390.18kb)
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities.
Cheshire West and Chester Council's Digital, Data and Technology (DDAT) department is looking to recruit a career grade User Support Officer - Technical Desktop to provide third line technical support to users. This post is a Grade 6 role, with a salary of £28,598 to £31,022 (based on April 2025 pay band figures). As this is a career grade post, there is an expectation that the successful candidate will progress to Grade 8 as they gain experience in the role.
For more information on the role and the DDAT department, please visit the Digital, Data and Technology recruitment site
www.cwcrecruitment.co.uk/digitaldatatechnology-external
Responsibilities include:
Provide third line telephone and digital technical support, logging and managing service requests through to resolution, and ensuring timely updates to users on progress.
Operate within agreed service desk processes, ITIL procedures, technical standards, SLAs and KPIs, managing workload and routing incidents appropriately, including escalation where required.
Deliver advanced technical troubleshooting and user support, including hardware repair, software installation, system connectivity and tailored solutions, and support enhanced face to face user clinics or project activity during periods of technology change.
Contribute to continuous service improvement by supporting user satisfaction activity, reviewing personal performance, and assisting with data interpretation and trend analysis across incident management, problem management, demand and productivity.
The ideal candidate will hold an NVQ Level 3 qualification in ICT (or equivalent), have experience of working in a customer focused IT support or service desk environment, be keen to develop through recognised service desk qualifications, and meet the essential criteria set out in the job profile.
For more detailed information on what the role involves and person specification requirements, please review the job profile.
By joining Cheshire West and Chester Council, you will be part of a GOLD Investors in People (IiP) organisation which is focused on building a stronger future where we all play our part in thriving, caring and sustainable communities.
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours.
For any technical enquiries please email [email protected] and quote job reference number in all correspondence.
