Operations & customer success lead Work, Jobs in Heybridge, Ess (with Salaries)

Quality Manager
Reacton Fire Suppression Ltd —Witham
- Full-time
- Bilingual
- ERP systems
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Operations Manager
Popeyes UK —Chelmsford
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Business Development Trainee
PP BUSINESS ADVISERS LIMITED —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Management
- Business development
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10h
Product Team Manager
Design 911 —Hutton
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
11d
Office Supervisor in Jewellery Repairs
Alistair Black —Woodham Ferrers
- £28,392 - £30,420 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
4d
Partnerships Manager
Bauer Media Outdoor —Chelmsford
- Hybrid work
- Driving
- Contracts
- Negotiation
- Annual leave
- Life insurance
Quick apply
14d
Performance Analyst
Marlborough Highways —Chelmsford
- £30,000 - £32,000 a year
- Microsoft Excel
- Management
- Maintenance
- Free parking
Quick apply
Armourer Large Calibre
QinetiQ —Shoeburyness
- Full-time
- Maintenance
- Employee discount
Vendor Support Coordinator
Cox Automotive —Colchester
- £29,648 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
6d
Branch / Service Centre Manager - Commercial and Industrial Door Systems
UK Shutters and Doors Ltd —Colchester
- £40,000 - £60,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Organisational skills
- Free parking
Quick apply
2d
VacancyTitle: Strategic Programme Lead - PMO (Water Portfolio)
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- From £72,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
4d
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
R2R103943 - 132071 - Logistic Lead
South End City Council —Southend-on-Sea
- £39,152 a year
- Management
- Administrative experience
- Organisational skills
- Annual leave
6d
Production Manager
BrettGroup —Cliffe
- Free parking
- Annual leave
Quick apply
7d
Logistics Supervisor
Safran —Braintree
- Full-time
- Management
- Continuous improvement
- Organisational skills
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Fast Fit Centre Manager
Europit Tyres —Clacton-on-Sea
- From £42,500 a year
- Full-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
3d
Head of Operations
Siemens Healthineers —Sudbury
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Sales Consultant
McCarthy & Stone —Colchester
- From £30,000 a year
- Weekend availability
- Sales
- Salesforce
- Microsoft Office
- Employee assistance programme
Quick apply
6d
GL and Head of Site Shoeburyness
QinetiQ —Shoeburyness
- Full-time
- Engineering
- Employee discount
7d

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Quality Manager

Reacton Fire Suppression Ltd -
Witham

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Health & wellbeing programme
Company pension
Company events
Life insurance
On-site parking

Qualifications

Bilingual
ISO 14001
Sage
Driving Licence
NEBOSH
ERP systems
NetSuite
Quality management
ISO 9001
Microsoft Office
IT
Lean Six Sigma
Leadership
Communication skills

Full job description

Job Summary

We are seeking a proactive and detail-oriented Quality Manager to manage, oversee and continually improve our organisation’s quality assurance processes.

The successful candidate will work collaboratively with senior managers and cross-functional teams, and will be responsible for maintaining and elevating quality standards, ensuring compliance with industry regulations, and fostering a culture of continuous improvement.

This role offers an excellent opportunity for a proactive professional to lead quality initiatives, elevate quality standards, and contribute to the organisation's reputation as an innovative and leading manufacturer of specialist fire detection, protection, and suppression systems.

Key Responsibilities

Maintain the company’s existing Quality Management System (QMS)
Maintain old, create new and update processes by reviewing them in regular intervals to ensure they remain current and meet the business Quality Objectives.
Perform, authorise and train audit processes to other individuals, maintain the audit schedule and action accordingly to meet company’s objectives.
Own and oversee quality and ensure all roles within the company are operating within the given quality guidelines.
Signatory of legal Declaration of Conformity as defined by the PED technical folder.
Preparation and/or reviewing and/or issuing of documented information as per the related company procedures, regarding the legal and third-party requirements.
Notified body selection and communication, if and when is needed to notify certification bodies for major changes to our technical drawings, products or services covered under the scope of all group’s legal and third-party approvals.
Selection of conformity assessment modules to match certification objectives.
Develop excellent business relations with Clients and Suppliers to adopt and encourage best practices and ensure efficient communication.
Provide detailed responses for PQQ submissions / Tenders to an exceptionally high standard.
Being analytical and able to interpret data to produce clear and concise reports.
Ability to work under pressure, manage multiple tasks and meet strict deadlines.
Identifying and mitigating quality risks, creating action plans to avoid product failures, and maintaining product safety and compliance.
Maintain current certifications like ISO 9001, ISO 14001, Pressure Equipment Directive, F-Gas and all statutory quality and H&S requirements.
Ensure best practices of the Quality processes and procedures within the business.
Train other managers and report KPIs from different areas of the business to the senior management team when required.
Use where required techniques like 5 Whys, Fishbone diagrams (Ishikawa), Failure Mode Effects Analysis (FMEA), and Pareto Analysis to identify and resolve quality issues.
Communicate with Operations and Engineers to ensure quality objectives are meet.
Audit and manage the delivery of the health and safety aspects within the HQ, by communicate with external consultants and internal managers to achieve legal compliance.
Undertake any other relevant training deemed necessary to enhance performance.
Ensure own Continuous Professional Development (CPD).
Maintain systems which promote the provision of our services and products with limited environmental impact, aiming to achieve ISO 14001 certification.

Experience, Knowledge and Skills Required

Minimum 5 Years of previous experience as a Quality Manager.
In-depth understanding of QMS frameworks like ISO 9001, Six Sigma, Lean Manufacturing, and Total Quality Management (TQM).
Understanding of the associated safety critical markets would be advantageous.
Knowledge of Quality Practices and Investigation Report like 8Ds.
Knowledge and experience of Customer Complaints, Non-Conformances, Corrective Actions.
Knowledge and experience of Risk Assessments, Hazard identification and Risk Mitigation.
Experience in working with critical suppliers and high-profile customers.
Proficient in the use of Microsoft Office, advanced IT Skills highly advantageous.
Strong leadership skills to motivate and guide teams. Ability to influence and drive change across departments while maintaining team morale and collaboration.
Ability to align quality initiatives with business goals, ensuring that the quality management strategy contributes to the overall success of the organisation.
Sound judgment skills to make decisions based on quality standards, cost constraints, and the best interests of the business and customers.
Ability to incorporate new technologies, tools, and techniques to enhance the quality management process (AI, predictive maintenance, or automated testing).
The ability to resolve disputes between departments/teams regarding quality and priorities.
Experience on ERP and Quality systems like SAGE, NetSuite, SAP or other relevant.
Excellent interpersonal skills and ability to deal with the all the business hierarchy.
Advanced written and verbal communication skills (bilingual a plus).
Relevant degree from accredited University or College is desirable.
NEBOSH Certificate in Environmental Management, desirable but not essential.
NEBOSH Health and Safety, desirable but not essential.
A Full UK/EU Driving Licence is required.

Our Company Values

Passion - Versatile and proactive style with the ability to engage, motivate and gain commitment from others.

Innovation - Creativity and vision to meet marketing demands.

Trust - Actively promote respect & honesty and lead by example.

Community - Promotes cross functional processes between departments and responds to challenges by working together and beyond own boundaries.

Hard Work - Think partnerships. Work collaboratively with all members of the business.

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
On-site parking

Experience:

Quality management: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

operations & customer success lead jobs in heybridge, ess

Quality Manager

Operations Manager

Business Development Trainee

Product Team Manager

Office Supervisor in Jewellery Repairs

Partnerships Manager

Performance Analyst

Armourer Large Calibre

Vendor Support Coordinator

Branch / Service Centre Manager - Commercial and Industrial Door Systems

VacancyTitle: Strategic Programme Lead - PMO (Water Portfolio)

Centre Coordinator

R2R103943 - 132071 - Logistic Lead

Production Manager

Logistics Supervisor

Customer Service Manager

Fast Fit Centre Manager

Head of Operations

Sales Consultant

GL and Head of Site Shoeburyness

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