Technical support Work, Jobs in Heywood, Gtm (with Salaries)

IT Support level 2 Engineer
Part Four —Warrington
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Work from home
Quick apply
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
(Technical) Customer Service Advisor
Moving Intelligence —Stockport
- £26,000 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
12d
IT Resource Technician
WeBuyAnyCar —Manchester
- Monday to Friday
- No experience needed
- IT
- Communication skills
- Free parking
Quick apply
5d
Desktop Account Controller Support
ABCA Group Ltd —Oldham
- £28,000 a year
- Monday to Friday
- CRM software
- Microsoft Excel
- Customer service
Quick apply
10d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
13d
Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
4d
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Business Systems Support Engineer I
Brand Addition —Manchester
- Full-time
- Hybrid work
- Software troubleshooting
- ERP systems
- SQL
Quick apply
IT Apprentice
QA Apprenticeships —Manchester
- £25,185 - £25,989 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
6d
Maintenance System (Plentific) Officer
Portus Supported Housing —Manchester
- £36,600 a year
- Customer service
- Maintenance
- Project management
Quick apply
9h
IT Technician
Remtek Systems Ltd —Salford
- £28,000 - £30,000 a year
- Overtime
- Windows
- Computer networking
- IT
- Free parking
- Annual leave
Quick apply
14d
Desktop Support Technician
Allied Pharmacies —St Helens
- Full-time
- Communication skills
Quick apply
MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Scripting
Quick apply
14d
Technical Assistant (Circuit Protection & Electrical Products)
Live Electrical Distribution (UK) Limited —Trafford
- £26,364 - £27,378 a year
- Full-time
- Customer service
- Engineering
- English
Quick apply
7d
Software Support Engineer
Giacom —Nelson
- £26,250 - £28,000 a year
- IT
- Communication skills
- Annual leave
Quick apply
4d
IT Technician
The Quill CofE Trust —Bolton
- £26,137.44 a year
- Full-time
- Hybrid work
- IT
- In-person
Quick apply
7h
Technical Specialist (Plasma Support)
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Full-time
- Hybrid work
- Doctoral degree
- Supervising experience
- Organisational skills
- Annual leave
3h
1st Line Support Technician
CTRL-S LTD —Stockport
- £24,750 - £30,000 a year
- Full-time
- Azure
- Customer service
- IT
- Health & wellbeing programme
- Flexitime
Quick apply
7d
Service Support Specialist II
Phillips & Cohen Associates —Salford
- £27,000 - £30,000 a year
- Full-time
- Scripting
- Computer networking
- IT
Quick apply
4d

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technical support jobs near heywood, gtm

IT Support level 2 Engineer

Part Four
Warrington

Quick apply

Job details

Full-time
£30,000 - £33,000 a year

Benefits

Free parking
Work from home

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Software troubleshooting
Customer service
Windows
Technical support
DHCP
Driving
Virtualisation
IT support
DNS
Organisational skills
TCP/IP
Cybersecurity
Communication skills
PowerShell
A Level
Active Directory
Intune
Time management
VPN

Full job description

We are seeking a skilled and motivated Level 2 IT Support Technician / Infrastructure Support Engineer to join our growing Managed Service Provider (MSP) team. The successful candidate will provide technical support and infrastructure administration across a range of customer environments, primarily focused on Microsoft Windows Server technologies, cybersecurity, backup solutions, and Microsoft 365 services.

This role is ideal for an experienced support engineer who is comfortable troubleshooting complex technical issues, managing customer infrastructure, and delivering high levels of customer service within a fast-paced MSP environment.

This is a hybrid role involving a combination of remote working, office attendance, and scheduled onsite customer visits.

Key Responsibilities

Technical Support

Provide 2nd line technical support for customer environments across desktop, server, network, and cloud platforms
Troubleshoot and resolve escalated incidents within agreed SLA targets
Support both remote and onsite customer environments where required
Manage incidents, service requests, and changes through the ticketing system
Escalate complex issues to senior engineers when necessary
Maintain accurate technical documentation and ticket updates

Microsoft Infrastructure Administration

Windows Server & Active Directory

Administer and maintain Microsoft Windows Server environments
Manage:
Active Directory Domain Services (ADDS)
DNS/DHCP
File and print services
User accounts, permissions, and group policies including mapped drives, folder access etc.
365 suite administration
Troubleshoot authentication, replication, and domain-related issues
Perform server patching, monitoring, and maintenance

Group Policy Administration

Create, maintain, and troubleshoot Group Policy Objects (GPOs)
Deploy security policies, printers, mapped drives, and software
Implement endpoint and user security configurations

ADFS & Identity Services

Support and maintain:
Active Directory Federation Services
Troubleshoot SSO and identity-related issues
Support hybrid identity and Microsoft 365 integrations

Cybersecurity Responsibilities

Assist with implementation and maintenance of cybersecurity best practices across customer environments
Support endpoint protection and security monitoring solutions
Assist with vulnerability remediation and security hardening
Manage MFA, access control, and security policies
Respond to security alerts and assist with incident response activities
Support patch management and security compliance initiatives

Backup & Disaster Recovery

Administer and monitor backup solutions including:
Acronis Cyber Protect
Datto
Configure and maintain backup jobs
Perform backup verification and restore testing
Assist with disaster recovery planning and recovery procedures
Troubleshoot backup failures and recovery issues

Print & Endpoint Management

Administer Windows print servers and printer deployments
Troubleshoot print queues, drivers, and connectivity issues
Configure and deploy desktops, laptops, and endpoint devices
Maintain accurate asset and configuration documentation

Working Arrangement

This is a hybrid role involving:

Remote working (WFH)
Office attendance once per week
Scheduled onsite visits to customer locations as required

The successful candidate must be comfortable working independently from home, collaborating with colleagues in the office, and providing professional onsite support to customers.

Travel to customer sites will form part of the role; therefore, a full UK driving licence is required.

Required Skills & Experience

Experience working within an MSP environment
Strong knowledge of:
Windows Server
Active Directory (ADDS)
Group Policy
Microsoft 365 suite administration
Windows desktop operating systems
Networking fundamentals (DNS, DHCP, TCP/IP, VPN)
Experience supporting backup platforms such as:
Acronis Cyber Protect
Datto
Experience supporting cybersecurity solutions and best practices
Excellent troubleshooting and customer service skills
Strong written and verbal communication skills
Ability to manage and prioritise multiple support requests effectively
Cyber Essentials plus experience

Desirable Skills

Experience with:
Microsoft 365
Microsoft Defender for Endpoint or Acronis cloud endpoint protection
Microsoft Intune
Virtualisation technologies
Azure AD / Entra ID
Powershell

Personal Attributes

Strong problem-solving ability
Self-motivated and proactive
Professional and customer-focused approach
Ability to work independently and within a team
Strong organisational and time management skills
Comfortable working in a fast-paced MSP environment
Ability to help out with level one tickets when required

What We Offer

Hybrid working environment
Exposure to a wide range of technologies and customer environments
Opportunities for training and certification
Career progression within infrastructure, cloud, and cybersecurity
Supportive and collaborative team environment

Competitive salary and benefits package

Job Type: Full-time

Pay: £30,000.00-£33,000.00 per year

Benefits:

Free parking

Education:

A-Level or equivalent (preferred)

Experience:

Technical support: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: Hybrid remote in Warrington WA5 7XR

Quick apply

Refine Your Search

technical support jobs in heywood, gtm

IT Support level 2 Engineer

Customer Support & IT Advisor

(Technical) Customer Service Advisor

IT Resource Technician

Desktop Account Controller Support

1st line Service Desk Analyst

Customer Support Specialist

2nd Line IT Support Analyst

Business Systems Support Engineer I

IT Apprentice

Maintenance System (Plentific) Officer

IT Technician

Desktop Support Technician

MSP Helpdesk & Projects Engineer (2nd/3rd Line)

Technical Assistant (Circuit Protection & Electrical Products)

Software Support Engineer

IT Technician

Technical Specialist (Plasma Support)

1st Line Support Technician

Service Support Specialist II

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