Sql Work, Jobs in High Wycombe, Bkm (with Salaries)

IT Service Desk Analyst
ONS —Hatfield
- £25,000 - £28,000 a year
- Weekend availability
- Spanish
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
8d
IT Support Assistant
Accent Catering Services Ltd —Staines-upon-Thames
- £30,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
- Free parking
- Employee assistance programme
Quick apply
14d
Data & Insight Manager
Powerforce —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Python
- Health & wellbeing programme
- Annual leave
Data Analyst
NHSProfessionals —Hemel Hempstead
- £39,000 a year
- Azure
- SQL
- Annual leave
- Employee assistance programme
Quick apply
8d
Power BI Developer with SQL, Supply Chain Analytics
Energizer —High Wycombe
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Data Analyst
Westline Commercial Limited —Harrow
- Up to £30,000 a year
- Full-time
- Oracle
- Data analysis skills
- SQL
Quick apply
2d
C# Software Engineer
CGI —Reading
- Full-time
- Azure
- Software development
- Communication skills
Quick apply
Data Engineer
Safetykleen —Brentford
- £65,000 - £72,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
11d
Junior Developer
NCS Ltd —Woking
- £26,000 - £28,000 a year
- Full-time
- Computer Science
- Engineering
- Java
Quick apply
4d
AI Engineer
Atwell Solutions —West London
- £29,840.69 - £115,784.00 a year
- Full-time
- Java
- SQL
- AWS
- Work from home
Quick apply
8d
Data Quality Assistant
NHS Thames Valley Integrated Care Board —Oxford
- £28,392 - £31,157 a year
- Full-time
- SQL
2d
System Support Lead
Atlas Workplace Services —Didcot
- £35,000 - £45,000 a year
- Oracle
- SQL
- Analysis skills
Quick apply
Business Analyst
Techrid Group —West London
- £27,223 - £66,566 a year
- Full-time
- Hybrid work
- Oracle
- Data analysis skills
- SQL
Quick apply
IT Consultant
I-NET Software Solutions —Hounslow
- £53,000 - £55,000 a year
- Full-time
- Computer Science
- SQL
- Analysis skills
Quick apply
Data Analyst
IT VALLEY (LONDON) LIMITED —Egham
- £40,000 - £45,000 a year
- Full-time
- Oracle
- Data analysis skills
- SQL
Quick apply
11d
Junior Software Support Analyst
Objective —Reading
- Full-time
- Hybrid work
- Management
- Computer Science
- Engineering
10d
Data Analyst
VAS INFOTECH LIMITED —Ashford
- £40,000 - £45,000 a year
- Full-time
- Oracle
- SQL
- Analysis skills
Quick apply
9d
Systems Analyst/Programmer
Oxford University Hospitals NHS Foundation Trust —Oxford
- £39,959 - £48,117 a year
- Full-time
- SQL
- IT
1d
Team Lead-Data Engineering
Eckoh —Hemel Hempstead
- Up to £100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Free parking
- Work from home
Quick apply
7d
Software Testing Consultant
THE FBKS GROUP LIMITED —London
- £32,000 - £42,000 a year
- Full-time
- Azure
- Oracle
- Data analysis skills
Quick apply
11d

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IT Service Desk Analyst

ONS -
Hatfield

Quick apply

Job details

Full-time
£25,000 - £28,000 a year
8 days ago

Benefits

Free parking
Company pension
Company events
Gym membership
On-site parking

Qualifications

French
Spanish
Operating systems
Microsoft Outlook
Customer service
GCSE
Microsoft SQL Server
Windows
Technical support
Microsoft Office
Organisational skills
ServiceNow
IT
Italian
Microsoft Outlook Calendar
Communication skills
German
Dutch

Full job description

IT SERVICE DESK ANALYST

Who do I report to? Service Desk Supervisor

Where am I located? Hatfield office (near London), with possible travel to Sheffield main office, as and when required.

Hours of operation? Flexible shift patterns between 6am and 11pm Weekdays (subject to change if business require more support) on weekends (public holidays)

What’s the purpose of the job?

To be the first point of contact for the business (clubs/team members) & suppliers in order to own, manage/resolve all

IT service incidents/service requests

Providing an uninterrupted IT service to the business – members, clubs and team members, this involves:
Receiving (all channels – self-service portal, phone, email, walk-in) logging and managing service incidents and requests from clubs/team members & suppliers – in order to resolve within a timely manner
Performing routine monitoring, daily checks and hyper care checks to proactively identify and diagnose recurring and imminent service issues in order to pre-empt resolution

What will I be doing?

Responsible for analysing, categorising, prioritising and logging all incidents via self-service portal, calls, walk-ins from clubs/team members or alerting systems/suppliers, in order to manage and resolve within agreed SLA (according to its severity) and communicate progress/resolution of the fix
Ensure all incidents/service requests are logged in the IT Service Management system and manage them throughout the lifecycle - taking ownership of the situation
This might involve fixing the issue directly via a documented solution or escalation to Systems Support Team or to the supplier
Where stakeholders have raised issues via self-service portal – ensure category has been accurate and re categorise as necessary
Follow up on the incident progress with Systems Support/Suppliers in order to get status/decide on further escalation
Clear and timely (according to severity) communication of progress/closure of service incident on a regular basis to stakeholders – club(s)/team member(s)/leadership
Where an incident/problem is assigned to the IT Systems Support Analysts update stakeholders of progress as well as new point of contact for incident ownership
Provide comprehensive handover of high severity P1 incidents at end of rota to next colleague on shift or to the out of hours team
Take ownership of high severity P1 incidents at start of rota o During OOH rota, identify P1 incidents and manage through to resolution
Ensure all service interruptions, downtime and P1’s are recorded with detailed timelines in the Incident Log
Responsible for identifying reoccurring incidents and notifying the IT Service Desk Supervisor so they can be managed appropriately
Responsible for service monitoring on defined service dashboards, daily (applications/infrastructure) checks (start of day/end of day) and seasonal hyper checks in order to identify and report trends to Service Desk Supervisor/Systems

Support team & or Suppliers in order to avoid service disruption or to improve service standards

Responsible for performing recurring scheduled tasks (eg period end work, direct debit process etc)
Create and update knowledge base articles to facilitate first time fixes
Ensuring the IT Service Desk documentation required for support purposes is accurate and up-to-date on the Service knowledge base including known issues, first time fixes, and the support and escalation matrix
Responsible for performing other BAU standard tasks, ie joiner mover leaver
Attend relevant team meetings – including daily huddle

How will I be measured?

Percentage of first time fixes - average of team to your individual average (averages should be created on a periodic basis)
Time to resolve first time fixes average of team to your individual average
Positive 360 feedback from Service Desk Supervisor, Systems Support Team/Suppliers (include input on accurate categorisation, timely escalation, incorrect escalations) and stakeholders
Prepared to contribute at daily huddle
Daily checks have been completed
Number of trends and issues pre-emptively identified and escalated
Quality and accuracy of knowledge base articles

What qualifications, skills and experience do I need?

Previous customer service experience
Understanding of Microsoft based operating systems with emphasis on Windows 10 and Office 365
Experience with using and troubleshooting Outlook 365 (permissions, calendar sharing, and delegation)
Ability to use a call logging system (eg. Sysaid, ServiceNow)
Excellent communication skills and telephone manner
Comfortable with accurately documenting in a clear and concise manner
Confident and experienced in dealing with challenging situations and able to demonstrate problem solving and trouble shooting skills
Excellent organisational skills and the ability to effectively time manage a number of different issues – with varying severity
A commitment to going above and beyond in delivering an exceptional service that colleagues recognise as being valuable

Desirable

Experience and knowledge of leisure industry
Experienced dealing with outsourced IT hosting service providers with technologies such as Citrix, Virtual Servers, Web

Applications, Laptops/Desktops, SQL Server Databases

Speaks one or more of other languages – German, French, Spanish, Italian or Dutch

Key behaviours

You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Calm under pressure
Resilience and drive to achieve results
Energetic
Can do, self-motivated
Diligent
Sense of ownership
Collaborative working, one team, supportive: no idea is a bad idea
Latest tech innovations
Think holistically – communicate and engage: how our technology impacts member/club experience

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking

Ability to commute/relocate:

Hatfield AL10 9UE: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Technical support: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

sql jobs in high wycombe, bkm

IT Service Desk Analyst

IT Support Assistant

Data & Insight Manager

Data Analyst

Power BI Developer with SQL, Supply Chain Analytics

Data Analyst

C# Software Engineer

Data Engineer

Junior Developer

AI Engineer

Data Quality Assistant

System Support Lead

Business Analyst

IT Consultant

Data Analyst

Junior Software Support Analyst

Data Analyst

Systems Analyst/Programmer

Team Lead-Data Engineering

Software Testing Consultant

I want to receive the latest job alerts for sql in high wycombe, bkm

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