Job Title: Lead Engineer (Gas Installs)
Reporting To: Installations Manager
Department: Installations
Salary: £45,000 + company van and fuel card
Hours: Monday – Friday
Locations: Stoke-on-Trent (Field-Based)
Why Join Phoenix Group
At the Phoenix Group, we believe that our senior engineers are the guardians of our technical reputation. As a Lead Engineer, you are the technical heartbeat of our installation division. This role offers the perfect balance for a highly skilled engineer who wants to remain "on the tools" for complex challenges while taking a direct leadership role in delivering the "Phoenix Standard" to our customers.
Role Purpose
The Lead Engineer (Gas Installs) is a dual-purpose role designed to drive engineering excellence and operational standards. Reporting directly to the Installations Manager, you will spend 20% of your time as a "Productive Specialist," tackling complex installs or escalated technical issues. The remaining 80% is dedicated to technical governance, team leadership, mentoring, and ensuring that our frontline delivery meets the rigorous quality requirements of Phoenix Gas Services.
People Management & Technical Governance (80% Non-Productive)
- Team Leadership: Provide active day-to-day management and oversight of the installations engineering team to ensure productivity and compliance.
- Mentoring: Deliver "on-the-shoulder" mentoring for junior engineers and apprentices, closing skills gaps and ensuring consistent workmanship.
- Quality Assurance: Conduct site inspections and safety spot-checks, ensuring all works are completed in accordance with Gas Safe regulations, H&S protocols, and the "Phoenix Standard."
- Onboarding: Lead practical assessments and technical interviews for new recruits to maintain a high-calibre workforce.
- Communication: Deliver regular Tool Box Talks (TBTs) focused on technical updates, safety, and company procedures.
Advanced Technical Delivery (20% Productive)
- High-Level Installations: Carry out complex domestic gas installations where advanced technical expertise is required.
- Technical "Fixer": Act as the technical point of escalation for difficult installations or site-based queries, supporting a "First Time Fix" culture.
Key Performance Indicators (KPIs)
- Technical Compliance: Zero major technical non-conformities on audited jobs.
- Team Development: Documented evidence of mentoring sessions and successful onboarding of new starters.
- Operational Excellence: Achievement of installation deadlines and high standards of workmanship across the team.
- Safety Performance: 100% adherence to site H&S requirements and valid documentation for all managed engineers.
Person Specification
Experience & Qualifications
- Essential: Current ACS Gas Qualifications (CCN1, CENWAT, CKR1, HTR1).
- Essential: Time-served experience in a senior or lead installation role.
- Desirable: Knowledge and experience of LPG, Oil, and Unvented systems.
- Desirable: Experience in a supervisory or management capacity within the gas industry.
Core Competencies
- Technical Authority: The ability to command respect through superior engineering knowledge.
- Leadership: Experience in managing remote or field-based teams with a supportive, professional approach.
- Adaptability: Comfortable transitioning between hands-on installation work and office/leadership tasks.
- Communication: Ability to deliver constructive feedback to engineers and professional updates to management.
Pay: £45,000.00 per year
Benefits:
- Employee discount
- Free parking
- Private medical insurance
Work Location: In person
