Call centre agent Work, Jobs in Hitchin, Eng (with Salaries)

Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
14d
Call Centre Agent
Fortem Solutions Ltd —Hitchin
- Weekend availability
- Customer service
- Maintenance
- IT
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Contact Centre Agent
Stevenage Borough Council —Stevenage
- £26,824 - £29,540 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
3d
Call Centre Sales Advisor
Timepieces International —Potters Bar
- £25,000 - £32,000 a year
- 12 hour shift
- CRM software
- Salesforce
- No experience needed
- Free parking
- Store discount
Quick apply
11d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Customer Service Team Leader
Agria Pet Insurance —Aylesbury
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
Quick apply
Sales Manager
Sopwell House —St Albans
- Full-time
- Sales
- Hotel
- Employee discount
Quick apply

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Customer Experience Executive
Step Change Outsourcing —Stevenage
The Customer Experience team play a pivotal role in helping develop our Sales Agents, by providing great coaching and feedback on the quality of their sales…
From £25,610.65 a year
Quick apply
14d
Customer Complaints Advisor
Return on Investment Ltd —Milton Keynes
We work with 70% of the big names in the automotive industry, helping them boost their sales, create unforgettable customer service moments, connect buyers and…
£24,850 - £26,000 a year
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call centre agent jobs near hitchin, eng

Customer Experience Executive

Step Change Outsourcing -
Stevenage

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Job details

Full-time
From £25,610.65 a year
14 days ago

Benefits

Free parking
Profit sharing
Annual leave
Company pension
Canteen
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Sales
Customer service
Computer literacy
GCSE
Leadership
Communication skills

Full job description

The role
The Customer Experience team play a pivotal role in helping develop our Sales Agents, by providing great coaching and feedback on the quality of their sales calls.

As the Customer Experience Executive, you are responsible for listening to calls made by our Sales Team and reviewing them against both the Company and Client standards regarding the level of quality, as well as ensuring the calls are compliant. You will then be expected to complete the relevant documentation to pass back to the Team Leader for them to coach and feedback to the Sales Agents – you must therefore have competent listening skills and written communication.

The ideal candidate will be confident in providing constructive feedback regarding the quality of their calls. You will work collaboratively across other departments within the business, including the Training team, to define specific areas where groups of Sales Agents may have a development need.

To measure success, you will be required to share a weekly overview of performance regarding the Sales Agents calls you have listened to, evaluating against the quality metrics set. You will be able to track the progress made from your coaching and feedback by using our quality monitoring data management system, reviewing both overall team performance and for individual Sales Agents.

What’s in it for you?

Monthly bonus opportunity - £50 per month subject to hitting your objectives.
28 days annual leave, including bank holidays
BT & EE discount
Pension contribution
Excellent career progression giving you the chance to continually develop, learn key business and leadership skills within our organisation
Free on-site parking
On-site canteen

What we’re looking for someone who has:

Attention to detail
The ability to work in a fast-paced environment
Reliability and professionalism
Excellent communication skills, both verbal and written
Computer literacy, including PowerPoint and Excel
The ability to listen to a high volume of calls whilst maintaining focus for long periods
Patience and great people and customer service skills
A focus on outstanding quality and customer service
Must be a self-motivator and self-starter
Having call centre and/or quality measurement experience is preferable but not a necessity

This role is a full time position, 40 hours per week.
Mon-Thurs 09:00-18:15, Fri 09:00 -15:45.
This role is office based.

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Job Type: Full-time

Pay: From £25,610.65 per year

Benefits:

Company events
Employee discount
On-site parking
Profit sharing
Referral programme

Work Location: In person

Quick apply

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call centre agent jobs in hitchin, eng

Customer Experience Executive