Contact centre team leader Work, Jobs in Hockliffe, Bdf (with Salaries)

Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Contact Centre Team Leader
Butlin's —Hemel Hempstead
- Full-time
- Sales
- Customer service
- Leadership
Customer Service Agent
Northgate Vehicle Hire —Milton Keynes
- £28,734 a year
- Customer service
- Employee discount
Quick apply
7d
Sales Trainer - Contact Centre
Higher Ed Partners (UK) LTD —St Albans
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
2d
Functional Assessor
Serco Group —Milton Keynes
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Detention Operations Manager
Serco Group —Clapham
- Up to £43,704 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
14d
People Operations Partner
Splendid Hospitality Group —Watford
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Sales Team Manager
Higher Ed Partners (UK) LTD —St Albans
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
6d
Customer Service Team Leader
Agria Pet Insurance —Aylesbury
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
Quick apply
Lifestyle Receptionist - Full Time
Escapade —Silverstone
- Full-time
- English
- Hotel
- Restaurant
Quick apply
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Resilience Officer
Buckinghamshire Council —Aylesbury
- Full-time
- Analysis skills
- No degree
- Travel
- Employee assistance programme
- Employee discount
1d
Academy Driver (Casual)
Arsenal Football Club —St Albans
2d
Care team leader - Day Centre
Sense —Barnet
- £14.35 an hour
- Full-time
- Supervising experience
- Mentoring
- Communication skills
- Employee discount
- Referral programme
2d
Senior Systems Manager - Data
Silverstone —Silverstone
- Full-time
- Azure
- SQL
- AWS
Quick apply
5d
Wildlife Club Leader
Royal Society of Wildlife Trusts —Ivinghoe
- £17.63 an hour
- Part-time
- Annual leave
- Sick pay
12d
Team Leader - Strategic Sites
East Herts Council —Hertford
- £54,189 - £60,547 a year
- Leadership
- Communication skills
- Free parking
- Annual leave
Property Manager
LRG —Dunstable
- Up to £29,200 a year
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
5d

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Contact Centre Advisor (Night Shift)

Ostara Systems -
Milton Keynes

Apply Now

Job details

£21,000 - £23,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
GCSE
English
Organisational skills
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment.

We are looking for a performance-driven candidate with effective communication skills to be at the start of the Customers journey, using their excellent customer service skills to identify the caller's requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system.

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution

Manage their own work flow and administrative tasks in line with client SLAs Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.

Communicate both internally and externally with emphasis on a pro-active service delivery

To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.

Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.

To actively promote and act as an Ambassador for the services which our clients represent.

To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.

To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.

Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.

Take proactive steps to positively impact Contact Centre targets & measures. With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.

To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel

Strong verbal and written communication skills within a professional environment 2 years or more experience working in a customer service environment

Ability to read and understand technical documentation

Effective in ensuring the customer is at the forefront of all we do

Demonstrate a strong commitment to customer service in all activities

Demonstrate a desire to learn and succeed in a service environment

Excellent problem-solving skills

Excellent communication & Influencing skills

Experience of working a nightshift.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

If you feel you match the required criteria we are looking for, then please do not hesitate in applying for the role.

Requirements

5 GCSE passes at grade C or above or equivalent including English and Maths
Excellent communications skills
Exceptional attention to detail
Strong Organisational skills

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Shift Pattern

4 days on, 4 days off rota.

8.30pm 7.30am

The Helpdesk is 24/7 and so Bank Holiday working is required.

Apply Now

Refine Your Search

contact centre team leader jobs in hockliffe, bdf

Contact Centre Advisor (Night Shift)

Helpdesk Agent (Full Time Office Working inc weekends)

Contact Centre Team Leader

Customer Service Agent

Sales Trainer - Contact Centre

Functional Assessor

Detention Operations Manager

People Operations Partner

Sales Team Manager

Chief Information Officer

Customer Service Team Leader

Lifestyle Receptionist - Full Time

Senior Account Manager

Resilience Officer

Academy Driver (Casual)

Care team leader - Day Centre

Senior Systems Manager - Data

Wildlife Club Leader

Team Leader - Strategic Sites

Property Manager

I want to receive the latest job alerts for contact centre team leader in hockliffe, bdf

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