it helpdesk technician apprentice Work, Jobs in hockliffe, bdf (with Salaries)

IT Helpdesk Technician Apprentice
QA Apprenticeships —Milton Keynes
- £16,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
IT Apprentice
North Hertfordshire District Council —Letchworth
- £25,033 a year
- Customer service
- IT
- Communication skills
6d
ICT Apprentice Technician Level 3
HRUC Apprenticeships & Skills —Ruislip
- £14,976 a year
- Full-time
- English
- School

Related jobs to explore

Based on your search for it helpdesk technician apprentice

IT Helpdesk Technician Apprentice
QA Apprenticeships —Milton Keynes
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and…
£16,000 a year
IT Apprentice
North Hertfordshire District Council —Letchworth
Providing 1st & 2nd IT Helpdesk support to the council’s users and elected members via email and telephone as well as some face-to-face contact.
£25,033 a year
6d

I want to receive the latest job alerts for it helpdesk technician apprentice in hockliffe, bdf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Helpdesk Technician Apprentice

QA Apprenticeships -
Milton Keynes

Apply Now

Job details

Full-time
£16,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

GCSE
IT
Communication skills

Full job description

About EMW:

EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards.

About the role:

You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems.

Responsibilities:

Ensuring that the IT Services service level agreement (SLA) is adhered to at all times
Assist with providing 1st- and 2nd-line helpdesk support on a daily basis
Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software
Assist with the production of user documentation
Responsible for escalating support requests to an appropriate team member as and when required
Contribute to the smooth running of an out-of-hours IT support rota
Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis
Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions
Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems
Assist with the implementation of IT projects as and when required
Contribute to the policing of IT quality standards throughout the firm
Assist the IT Services team by carrying out training duties as and when required
To provide support with general administration tasks to business support teams as needed

Desirable skills:

Strong communication skills to successfully explain IT concepts to non-technical colleagues
Desire to learn and accept change
Adapt to, and remain calm and focused, in all situations.
Ability to influence others
Professionalism
Attention to detail

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week

Benefits:

24 days holiday (increasing to 26 days per annum in accordance with policy).
Pension
BUPA private health
Employee assistance programme
Income protection scheme
Death in service benefits
Perkbox / benefits hub
Mobile phone

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

it helpdesk technician apprentice jobs in hockliffe, bdf

IT Helpdesk Technician Apprentice

IT Apprentice

ICT Apprentice Technician Level 3

Related jobs to explore

I want to receive the latest job alerts for it helpdesk technician apprentice in hockliffe, bdf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected