It support specialist Work, Jobs in Hoddesdon, Eng (with Salaries)

IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
9d
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
5d
Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)
Kobu Smart Ltd —London
- £12.21 - £25.20 an hour
- Temporary
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexitime
- Work from home
Quick apply
2d
Data Support Analyst
Business Systems —Southwark
- £47,500 - £50,000 a year
- Full-time
- SQL
- AWS
- Annual leave
- Employee assistance programme
Quick apply
1d
ICT Support Officer
Freedom from Torture —London
- £35,191 - £45,925 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
1d
Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000
Ada Meher —Mayfair
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Flexible schedule
Quick apply
IT Service Desk Analyst
ONS —Hatfield
- £25,000 - £28,000 a year
- Weekend availability
- Spanish
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
5d
IT Support Engineer
Kobalt Music —London
- Full-time
- Hybrid work
Quick apply
1d
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
13d
IT Support Assistant
Monica Vinader —London
Quick apply
6d
IT Support Specialist - London
Legora —London
- Full-time
1d
IT Support Technician
Prodigit Systems Ltd —London
- £104 a day
- Part-time
- Hybrid work
- Software troubleshooting
- JavaScript
- Organisational skills
- Work from home
Quick apply
14d
IT Technician
Consula Group LTD —London
- Up to £80,000 a year
- Part-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
Quick apply
9d
IT Support Specialist — EMEA
Duetto Research —London
- Remote
- Azure
- Customer service
- Windows
Quick apply
12d
IT Support Analyst
Onmo —London
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
2nd Line IT Support Specialist
Industrious —London
- £40,000 - £50,000 a year
- Full-time
- Travel
- Computer networking
- Communication skills
Quick apply
IT Support Technician - First Line Onsite: Immediate Start
Concero UK —Hitchin
- £25,000 - £29,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
12d
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
14d
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
5d

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IT Support Specialist

Pharmaron -
Hoddesdon

Quick apply

Job details

Qualifications

Microsoft Windows Server
Azure
Computer Science
Windows
Microsoft Office
Database design
Computer hardware
IT support
Mentoring
Software development
IT
CompTIA Security+

Full job description

Job Introduction

Position: IT Support Specialist
Location: Hoddesdon

Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.

We’re proud of the impact we make and just last year, we supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers. To learn more, visit www.pharmaron.com.

About the Role

We have a new opening for an IT Support Specialist in Hoddesdon to act as a higher-level technical resource on the Service Desk team. You will manage complex issues and contribute to audits, problem management, and service improvement initiatives.

This role encompasses responsibilities at both Analyst and Technician levels when required.

At Pharmaron we offer:

Vibrant and dynamic employment – we are a highly specialised, growth company operating in a critical sector of the economy – our future is strong and exciting!

Opportunities to develop your skills and yourself – our rapid growth brings greater opportunities for you to learn and grow faster!

A great team where we all support each other – enjoy your work – after all you spend about a third of your time here!

Key Roles and Responsibilities:

Resolve high-priority and complex support cases.
Resolve 1st line and 2nd line incidents on the service desk and service requests independently.
Classify, prioritise, and triage support tickets.
Coordinate with remote teams and escalate to infrastructure or application support when required.
Review and improve internal documentation and Knowledge Base content.
Lead in the resolution of problem tickets and support project delivery.
Mentor Analysts and Technicians in technical procedures and knowledge sharing.
Drive documentation accuracy and ensure audit-readiness.
Contribute to DR testing, security awareness, and ISO/ITIL audit preparation.
Represent the Service Desk in cross-team technical meetings.
Maintain Level 1 and 2 support capabilities when operational gaps occur.
Support project work involving Office 365 migrations, infrastructure changes, vendor engagements, and new application rollouts.
Actively involved in cross-site collaboration.
Contribute to the development and execution of the IT Service Desk roadmap.

Requirements:

Essential

Degree or vocational qualification in IT or Computer Science (or equivalent experience)
ITIL 4 Foundation
3-5 years in a Service Desk or IT support capacity
Experience leading or mentoring within technical teams
High level experience with computer hardware systems and Windows operating systems

Desirable

Microsoft Endpoint Administrator (MD-102)
Azure Fundamentals
Microsoft Security Foundation or CompTIA Security+
Proven ability to operate scientific systems and Website development programs
Software development and/or database design experience
Microsoft Windows Server Administration

Why Pharmaron?

Collaborative Culture: Thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners and collaborators.

How to Apply:

Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!

Pharmaron is a premier R&D service company supporting the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities having established diverse drug R&D service capabilities, ranging from synthetic, medicinal, and analytical chemistry, biology, DMPK, pharmacology, drug safety assessment, radiochemistry and isotopically labelled metabolism, chemical & pharmaceutical development to clinical development. With operations in China, US and UK staffed by over 25,000 employees, Pharmaron has an excellent track record in the delivery of R&D solutions to its partners in North America, Europe, Japan, and China.

Quick apply

Refine Your Search

it support specialist jobs in hoddesdon, eng

IT Support Specialist

IT Support Engineer (1st / 2nd Line)

Remote Support Desk Operative

Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)

Data Support Analyst

ICT Support Officer

Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000

IT Service Desk Analyst

IT Support Engineer

IT Support Specialist I

IT Support Assistant

IT Support Specialist - London

IT Support Technician

IT Technician

IT Support Specialist — EMEA

IT Support Analyst

2nd Line IT Support Specialist

IT Support Technician - First Line Onsite: Immediate Start

IT Support Manager

Support Analyst

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