senior process Work, Jobs in holytown, glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
HSE, Continuous Improvement & Facilities Manager
MB Aerospace Motherwell —Motherwell
- Management
- Engineering
- Data analysis skills
Quick apply
248074-Unit Health Improvement Team Leader - Weight Management
NHS Scotland —Hamilton
- £52,845 - £61,466 a year
- Call to connect
- Master's degree
- Annual leave
- Sick pay
9d
249694 - Capacity and Flow Manager - Acute and Urgent Care
NHS Scotland —Airdrie
- £65,125 - £70,303 a year
- Call to connect
- Nursing home
- Microsoft Office
- Master's degree
- Annual leave
- Sick pay
3d
Service Charge Executive
HFD PAYROLL LIMITED —Bellshill
- £35,000 - £38,000 a year
- Microsoft Excel
- Analysis skills
- Communication skills
Quick apply
Planning Engineer
Iberdrola Group —High Blantyre
- Up to £66,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- Microsoft Office
- Annual leave
- Employee discount
Technician
RoukenBio —Motherwell
- From £24,479 a year
- English
- Referral programme
2d
Senior HR Advisor (Part Time)
Albert Bartlett —Airdrie
- Part-time
- Microsoft Office
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
SHE Manager
BAE Systems —Glasgow
- Up to £66,500 a year
4d
Health Improvement Senior (Gambling Harms) - Planning, Performance & Quality
NHS Scotland —Kirkintilloch
- £43,231 - £52,679 a year
- Full-time
- Annual leave
- Employee assistance programme
3d
Senior Study Manager
RoukenBio —Motherwell
- £47,544 - £60,679 a year
- Management
- Doctoral degree
- Project management
- Referral programme
Improvement Advisor
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
General Manager of Passenger Assistance
OCS Group —Edinburgh
- Monday to Friday
- Remote
- Leadership
- Communication skills
Quick apply
Senior Officer
Bermuda Monetary Authority —Hamilton
- Master's degree
- Analysis skills
- Project management
6d
Quality Manager
Albert Bartlett —Airdrie
- Full-time
- Microsoft Office
- Analysis skills
- Quality control
- Free parking
- Employee assistance programme
Quick apply
Fleet Manager
EdinburghAirport —Edinburgh
- £54,813 a year
- Full-time
- Leadership
2d
Senior Business Analyst (Digital Waste Tracking)
Scottish Environment Protection Agency —Holytown
- £48,026 - £53,056 a year
- Full-time
- Business
- Communication skills
- Annual leave
- Employee discount
11d
Internal Stock Auditor
Chisholm Hunter Ltd —Glasgow
- Full-time
- Analysis skills
- Employee discount
Quick apply
Senior Manager of Pupil Support - Hamilton Area
South Lanarkshire Council —South Lanarkshire
- £80,646 a year
- Full-time
- Military
- English
- Travel
3d
Data & Information Management Senior Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills

I want to receive the latest job alerts for senior process in holytown, glg

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

senior process jobs in holytown, glg

Service Desk Team Leader - Glasgow Head Office

HSE, Continuous Improvement & Facilities Manager

248074-Unit Health Improvement Team Leader - Weight Management

249694 - Capacity and Flow Manager - Acute and Urgent Care

Service Charge Executive

Planning Engineer

Technician

Senior HR Advisor (Part Time)

SHE Manager

Health Improvement Senior (Gambling Harms) - Planning, Performance & Quality

Senior Study Manager

Improvement Advisor

General Manager of Passenger Assistance

Senior Officer

Quality Manager

Fleet Manager

Senior Business Analyst (Digital Waste Tracking)

Internal Stock Auditor

Senior Manager of Pupil Support - Hamilton Area

Data & Information Management Senior Analyst

I want to receive the latest job alerts for senior process in holytown, glg

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected