technical support engineer, advanced Work, Jobs in hook, ham (with Salaries)

Technical Support Engineer, Advanced
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technical support engineer, advanced jobs near hook, ham

Technical Support Engineer, Advanced

Keysight Technologies, Inc. -
Wokingham

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Job details

Part-time | Full-time
10 days ago

Qualifications

PMP
Software deployment
Engineering
Mechanical Engineering
Configuration management
Master's degree
Bachelor's degree
Physics
Electrical Engineering
Leadership
PRINCE2 Certification

Full job description

Overview:

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities:

Own end-to-end NPI service readiness and industrialization for Europe and India, ensuring new products are successfully introduced into service delivery with clear scope, success metrics, and launch gates (readiness, pilot, ramp, and steady-state).

Lead CapEx strategy and execution for NPI enablement across EMEA & India service sites: define equipment requirements, develop business cases, obtain approvals, manage procurement, and deliver installation/qualification on schedule and within budget.

Drive initial build and validation of NPI service capability, including:
- Site readiness (facility, utilities, ESD, calibration environment, IT/network constraints)
- Tooling and test system bring-up (fixtures, automation, metrology, measurement integrity)
- Software integration/enablement (instrument control, service applications, firmware alignment, data capture, configuration management)
- Engineering change management and controlled release into production service workflows

Develop and execute NPI ramp plans that translate product engineering outputs into service-operable processes: work instructions, checklists, test scripts, quality gates, spares strategy, and process control plans.

Design and deliver technician enablement programs across EMEA & India:
- Training curriculum (classroom + hands-on)
- Certification / qualification requirements
- Training materials, labs, and evaluation standards
- Ongoing coaching and performance reinforcement during ramp

Ensure business continuity for Keysight Services by proactively mitigating NPI-driven risk to customer delivery:
- Continuity strategies for capacity shortfalls, site outages, parts constraints, and software instability
- Backup routing plans across sites and service modes (VOSCAL, Onsite, RTK)
- Defined escalation paths and rapid recovery playbooks

Act as the senior technical interface between Product Engineering, R&D, Services Ops, IT, Quality, Supply Chain, and Regional Service Leaders to align deliverables, timelines, and launch readiness.

Build and maintain integrated NPI program schedules (multi-site, multi-workstream): equipment readiness, software readiness, training readiness, documentation readiness, and go-live readiness.

Implement project governance and reporting:
- Executive-level dashboards and weekly operating reviews
- KPI tracking (readiness gating, build yield, cycle time, throughput, training completion, defect escape rates, tool uptime)
- Risk/issue management with action owners and due dates

Standardize and scale best practices across EMEA & India:
- Common templates for NPI readiness, CapEx justification, training/certification, and site deployment
- Repeatable playbooks for capability deployment and transfers
- Lessons learned capture and integration into future NPI cycles

Support service delivery model alignment (VOSCAL, Onsite, RTK) by defining where NPI capabilities should live, how they should be supported, and what operational mechanisms are required for sustainable execution.

Drive cross-functional continuous improvement to improve readiness lead time, reduce ramp instability, and increase first-time-right capability deployment.

Qualifications:

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Computer Engineering, Physics, or equivalent technical discipline (Master’s preferred).
8+ years experience in NPI, service enablement, manufacturing/test engineering, or technical program/project management within high-tech instruments, electronics, or measurement systems.
Demonstrated ability to lead CapEx planning and deployment: requirements definition, business case development, vendor coordination, procurement lifecycle, installation/qualification, and audit-ready documentation.
Proven experience driving initial build / pilot / qualification activities, including test systems bring-up, measurement validation, yield stabilization, and process industrialization.
Strong software and systems enablement understanding relevant to service operations (e.g., test automation, instrument control software, firmware alignment, data systems, configuration management, service tools).
Hands-on experience creating and executing training programs for technicians/engineers, including competency models, certification, and practical validation methods.
Advanced program/project management capability, including multi-site scheduling, risk management, critical path control, stakeholder governance, and executive reporting. (PMP/Prince2 or equivalent strongly preferred.)
Deep understanding of service operations and customer delivery models, including VOSCAL, Onsite, and RTK, and the tradeoffs across turnaround time, quality, cost, and customer experience.
Strong leadership and influence skills—able to align R&D, operations, quality, IT, and supply chain without direct authority; confident presenter to executives.
Ability to travel across Europe and India as needed for deployments, training, and ramp support (typical expectation 20–40%, adjustable by location/site distribution).

Preferred

Experience specifically within Keysight Services or comparable electronic test & measurement service organizations (calibration, repair, upgrades, asset services).
Familiarity with regulated or audit-driven environments (e.g., ISO/IEC 17025, ISO 9001), and quality systems that govern measurement integrity, calibration traceability, and controlled procedures.
Experience with business continuity planning in technical operations: redundancy strategy, capacity planning, alternate routing, rapid recovery playbooks, and risk-based launch gating.
Strong knowledge of spares strategy, supplier constraints management, and service BOM readiness for NPI.
Proven record deploying global process standards and scaling capability across multiple service hubs.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

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