Service desk Work, Jobs in Hook Norton, Oxf (with Salaries)

Service Desk Analyst
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
- Analysis skills
- University
- Annual leave
12d
IT Support Officer
University of Oxford —Oxford
- £32,108 - £40,514 a year
- Full-time
- Windows
- Continuous improvement
- IT
- Annual leave
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Web Executive
Bibby Financial Services —Banbury
- £40,000 - £45,000 a year
- Full-time
- Management
- Financial services
- Gym membership
Quick apply
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
Customer Care Coordinator
Public Library of Science —Oxford
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
4d
1st Line IT Support Technician
Whitelands Academy —Bicester
- £26,403 - £34,434 a year
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
IT Support Technician
Gallagher —Warwick
- Full-time
- Azure
- IT
- Communication skills
Technical Support Team Leader
Gallagher —Warwick
- Customer service
- Communication skills
Office Administrator
Redmayne Bentley —Warwick
- £17,485 - £26,227 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
IT Infrastructure and Operations Manager
Tetra Tech —Abingdon
- Hybrid work
- Azure
- Computer Science
- Windows
4d
IT Systems Engineer (Boomi)
Multi-Color Corporation —Daventry
- Full-time
- Computer Science
- Engineering
- ERP systems
Quick apply
Graduate Software Engineer
NoMuda —Henley in Arden
- £26,000 - £30,000 a year
- Full-time
- SQL
- IT
- In-person
- Free parking
- Sick pay
Quick apply
4d
Sales Administrator
HydraB —Oxford
- Full-time
- Sales
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Hire and Sales Coordinator
GAP Group —Oxford
- Full-time
- Microsoft Outlook
- Sales
- Customer service
4d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science

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Service Desk Analyst

University of Oxford -
Oxford

Apply Now

Job details

Fixed term contract
£32,108 - £37,338 a year
12 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension

Qualifications

Operating systems
Customer service
Analysis skills
Mac OS
Customer support
Communication skills

Full job description

An exciting opportunity has arisen for a Service Desk Analyst to join us on a 6-month fixed term basis

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.

One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.

A commitment to hybrid and flexible working to suit your lifestyle.

An excellent contributory pension scheme.

Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.

Access to a vibrant community through our social, cultural, and sports clubs.

Responsibilities

Customer Advocacy: Act as customer champions by serving as role models for exceptional customer service, driving issues to resolution, and managing requests and exceptions promptly. Set clear customer expectations by building trust, gaining confidence, and fostering rapport.

Team Contribution: Make positive contributions to the team through active participation in meetings, demonstrating initiative, completing assigned tasks, and sharing ideas for improvement.

Customer Satisfaction: Maintain and enhance customer satisfaction throughout service desk interactions by acting respectfully, courteously, and positively at all times.

Collaboration and Development: Work collaboratively with colleagues to deliver and continually improve services while maintaining up-to-date knowledge and skills.

Customer Support: Provide accurate advice and support to customers via telephone or online, ensuring all interactions are thoroughly documented for future reference. Investigate IT issues, resolve incidents, and address complex questions in audience-appropriate language by researching and interpreting procedures.

Process Adherence and Improvement: Follow service desk processes and procedures, proactively

identifying inconsistencies or opportunities for improvement.

Knowledge Sharing: Contribute to user-facing and technical knowledge articles, meeting departmental expectations for clarity and utility.

Adaptability and Compliance: Stay informed about service changes and adhere to IT services protocols in a dynamic environment. Remain familiar with key ITSM practices, university standards, and regulations, escalating any infringements per organisational guidelines.

Selection criteria

Essential selection criteria

1. Technical Proficiency

a. Knowledge of operating systems (e.g., Windows, macOS) and common software applications.

b. Strong aptitude for quickly mastering new technologies

2. Customer Service Skills

a. Proven ability to provide exceptional customer service in a professional manner.

b. Skilled at building rapport and resolving complex issues for customers with diverse technical

expertise.

3. Problem-Solving Abilities

a. Strong analytical skills to diagnose and resolve complex issues effectively.

b. Ability to prioritise and manage multiple tasks in a fast-paced environment.

4. Communication

a. Clear and concise written and verbal communication, including documenting issues and solutions.

b. Ability to explain technical concepts in layman’s terms.

For full selection criteria please see attached job description

Application Process

To apply, please upload:

A covering letter/supporting statement

Your CV

The details of two referees

The closing date for applications is 12 noon on 06/07/2026

Interviews will take place on and will be held face to face from the w/c 13th of July

Apply Now

Refine Your Search

service desk jobs in hook norton, oxf

Service Desk Analyst

IT Support Officer

IT Support Manager

Web Executive

Senior IT Service Desk Engineer

Customer Care Coordinator

1st / 2nd Line IT Support Analyst

1st Line IT Support Technician

IT Support Technician

Technical Support Team Leader

Office Administrator

IT Infrastructure and Operations Manager

IT Systems Engineer (Boomi)

Graduate Software Engineer

Sales Administrator

Hire and Sales Coordinator

Infrastructure & Cloud Operations Engineer - 12 month FTC

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