Service desk analyst Work, Jobs in Horfield, Bst (with Salaries)

IT Service Desk Analyst
Office for Students —Stoke Gifford
- £29,187 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
2h
Service Desk Analyst
University of Bristol —Bristol
- £32,080 - £35,608 a year
- Weekend availability
- Maintenance
- University
- IT
14d
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
4d
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
11d
Workshop & Service Desk Technical Analyst
WestSpring IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
5d
IT Service Desk Analyst
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Communication skills
- Annual leave
- Employee assistance programme
10d
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
1st Line Support Analyst
Chorus —Bristol
- Up to £27,000 a year
- Azure
- Organisational skills
- IT
Quick apply
12d
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
10d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
Tech Support Analyst
L&C Mortgages —Bath
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
10d
IT Network & Infrastructure Analyst (Security Focused)
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- Windows
- AWS
Service Desk Analyst - Swedish Speaking
Sysco International —Portishead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply

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IT Service Desk Analyst
Office for Students —Stoke Gifford
As a Service Desk Analyst, you will be the frontline interface for IT customers, consistently striving to deliver exceptional service by resolving issues and…
£29,187 a year
2h
Service Desk Analyst
University of Bristol —Bristol
Aiming to resolve tickets at the first point of contact, seeking input on more complex tickets from team members and allocating tickets that can’t be resolved…
£32,080 - £35,608 a year
14d

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IT Service Desk Analyst

Office for Students -
Stoke Gifford

Apply Now

Job details

Permanent | Full-time
£29,187 a year
2 hours ago

Benefits

Company pension

Qualifications

Customer service
Windows
Microsoft Office
Presentation skills
ITIL
IT
NVQ
Communication skills
PowerShell
Active Directory
VPN

Full job description

Details

Reference number

470070

Salary

£29,187

plus generous Civil Service defined benefit pension

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Other

Contract type

Permanent

Type of role

Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Stoke Gifford, South West England, BS34 8SR

About the job

Job summary

IT Service Desk Analyst

Salary: £29,187 plus generous Civil Service defined benefit pension

Location: Bristol

About us

We are the independent regulator of higher education in England. We aim to ensure that every student, whatever their background, has a fulfilling experience of higher education that enriches their lives and careers. We also care about supporting and developing our staff, working together to achieve more than each of us can do alone.

Were looking for skilled, committed people who care about students and their experience of higher education. Join us and youll be part of an energetic, forward-looking organisation with high ambitions and big opportunities for our people.

Job description

About the role

Are you passionate about technology and helping others? Join our IT Service Desk team and make a real impact by providing essential support to our organisation. In this role, you'll be the first point of contact for employees experiencing technical issues, ensuring they can continue their work smoothly and efficiently.

What makes this role interesting is the variety of challenges you'll face daily. No two days are the same, and you'll constantly be learning and growing your technical expertise. You'll have the opportunity to work with a range of technologies and collaborate with different teams, making your work both dynamic and rewarding.

As a Service Desk Analyst, you will be the frontline interface for IT customers, consistently striving to deliver exceptional service by resolving issues and fulfilling IT service requests. Your key responsibilities will include providing first and second level support through various channels such as direct contact, phone calls, and emails, utilising the IT Service Management (ITSM) tool. You will handle incidents and service requests using incident management and request fulfilment processes, adhering to service desk best practices, and meticulously recording all actions and information in the ITSM. Additionally, you will play a crucial role in onboarding new staff and setting up laptops, ensuring that new employees have a seamless start.

Some of the day to day tasks may include:

Deliver 1st and 2nd line technical support to end users for a range of IT issues
Collaborate with the wider IT team to resolve complex technical issues
Document solutions and create knowledge articles
Proactively address recurring technical problems
Consistently meet service level agreements (SLAs) within agreed timeframe
Record and monitor IT assets in the ITSM tool

Person specification

About you

This position is ideal for individuals with experience in a first line role or those with a background in customer service who have a strong interest and knowledge in Information Technology, particularly in areas like Windows environments, Microsoft 365 environments and networking, who have been studying for an IT qualification.

Essential
An NVQ Level 3 in Information Technology or other relevant professional IT qualification
Experience in delivering high standards of customer service
Able to communicate technical information effectively
Strong problem-solving skills and attention to detail
Windows 10/11 troubleshooting
Excellent communication skills, written and verbal

Desirable
Previous experience using/supporting Active Directory, Office 365, PowerShell, and common IT applications
Knowledge of VPN setup and configuration
Understanding of the Foundation ITIL framework
Previous experience of using an ITSM tool or similar

For the purposes of recruitment to the role, we are measuring the following core competencies:

Managing a quality service: Level 1 (Managing and influencing self)

I plan, organise, and manage my own time to deliver a high quality service.
I challenge the misuse of resources to achieve value for money. I identify common problems that affect service, report them, and find solutions.
I seek information from all stakeholders in different ways in order to truly understand diverse needs and expectations.
I complete my work tasks and assignments within the specified timeline, meeting my quality and performance standards.
When required as part of my role, I help stakeholders, students and providers to access relevant information to help them use our services more effectively and comply with regulatory requirements.

Changing and improving: Level 1 (Managing and influencing self)

I identify, resolve, or escalate the positive and negative effects that change may have on my role and my team.
I proactively look for ways to do things more effectively and efficiently.
I consider the accessibility needs of the diverse range of end users.
I am aware of the OfSs regulatory activities, performance and where change is needed.

Collaborating and partnering: Level 1 (Managing and influencing self)

I demonstrate how inclusion and engagement of others achieves better business outcomes, and I promote the benefits of inclusion to others.
I seek to understand colleagues viewpoints and preferences and build supportive relationships.
I offer support and help to colleagues when in need, considering my own and their wellbeing.
I proactively contribute to the work of the whole team.
I remain open to taking on new and different roles in order to support the work of the wider team.
When required, I am able to identify and share sources of information about individual providers, and groups of providers, students and the sector as a whole.
I develop a range of contacts across the OfS, and identify opportunities to share knowledge, information, and learning.

Benefits

Alongside your salary of £29,187, Office for Students contributes £8,455 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

Application process

There are 2 online application questions to complete, alongside providing a summary of your career to date, which will allow you to demonstrate your relevant experience.

Reasonable adjustments

We are committed to ensuring our recruitment process is accessible to everyone. If you require any reasonable adjustments to support you through the application stage, please contact us at [email protected] and we will be happy to help.

Working for us

The OfS regulates the higher education sector on behalf of all students. We value diversity and the wealth of perspectives, experience and ideas that it brings to our work, and we strive to embed equality of opportunity in everything we do.

We recruit based on fair and open competition and welcome applications from candidates regardless of age, disability, race and ethnicity, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation.

Flexibility is important to the OfS, as we recognise that it can enable people to work more effectively. A set of organisation-wide principles shape our approach to flexible and hybrid working, which our teams then use as guidance on how they deliver their business goals. This would usually mean working from the office for three days in a typical week.

To attract the widest possible field of qualified applicants, flexible working, for example job share and part time working, apply to this role.

Closing date for applications: Monday 20 July 2026 at noon

Interviews: Thursday 30 July 2026 at our Bristol office

For information: the OfS does not hold a UK Visa & Immigration (UKVI) Skilled Worker Sponsor Licence.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Recruitment Team
Email : [email protected]
Telephone : 0117 931 7444

Recruitment team

Email : [email protected]

Further information

Careers - Office for Students

Apply Now

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Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information