End user support Work, Jobs in Horsham, Wsx (with Salaries)

End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Production Support Analyst
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
9d
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
2d
Business Analyst (Apprentice)
Rentokil Initial Group —Crawley
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Agile
- Free parking
- Employee assistance programme
Quick apply
3d
Senior Full Stack Software Developer
WDR Limited —Horsham
- £50,000 - £70,000 a year
- Full-time
- DevOps
- Mentoring
- APIs
- Free parking
Quick apply
10d
Product Designer
Breathe —Horsham
- £50,000 - £52,000 a year
- Full-time
- Data analysis skills
- Employee assistance programme
- Life insurance
Quick apply
End User Compting Workplace Engineer
NTT Data UK —Woking
- Azure
- Microsoft Outlook
- Customer service
2d
IT Support Apprentice
QA Apprenticeships —Horsham
- £15,600 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer literacy
- Employee discount
Technical Consultant
Actica Consulting —Guildford
- Full-time
- Hybrid work
- Project management
Quick apply
IT Applications Analyst
Saputo Inc. —Weybridge
- Full-time
- Travel
- Free parking
- Employee discount
Operations Manager
Clear People —Haywards Heath
- £38,000 - £45,000 a year
- Full-time
- Management
- IT
- In-person
Quick apply
4d
Trainer and Assessor
Race Ahead Training —Worthing
- £13.52 - £14.45 an hour
- Part-time
- Childcare
- English
- Microsoft Office
- Flexitime
- Work from home
Quick apply
11d
Ambulance Care Assistant (Bank)
EMED Group —Redhill
- £12.71 an hour
- Patient care
- Communication skills
Quick apply
11d
Test & QA Manager
University of Surrey —Guildford
- £58,225 - £69,488 a year
- Full-time
- University
- Annual leave
11d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
Quick apply
Systems and Data Manager
Richard Challoner School —New Malden
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- Organisational skills
Quick apply
8d
Customer Service Specialist I
Thermo Fisher Scientific —Horsham
- Full-time
- Salesforce
- ERP systems
- English
1d
Customer Support Advisor
Fireco —Brighton
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Work from home
Quick apply
14d
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
Day Service Facilitator & HIV Support Worker
The Sussex Beacon —Brighton
- £14.25 an hour
- Part-time
- Care experience
- Microsoft Office
- IT
- Free parking
- Sick pay
Quick apply
5d

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End User Support Technician

Thales -
Crawley

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Desktop support
SCCM
iOS
Windows
DHCP
IT support
DNS
VMWare
Active Directory

Full job description

Location: Crawley, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We’re a leading name in our markets and a diverse, constantly evolving organisation.

We are currently looking to recruit an End User Support Technician to join our office in Crawley. The role will assist the support of the IT infrastructure covering around 2500 users in a multi- network environment providing desktop support services.

Key Responsibilities and Tasks:

Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects).
Build / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.
Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 – (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required.
Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.
Support and deployment of Smartphone’s - iPhone and Android.
Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in Templecombe giving the customer flexibility for the support provided.

Qualifications, Experience and Skills:

Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution.
Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable.
Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses.
Teamwork focus, able to work with teams located at other remote sites as required.
Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk
Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally
A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed.
Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds

Desirable:

Automation tools (such as SCCM)
Network patching and Cable Tracing
Hardware Installation/Troubleshooting
iOS / Android / Phone Support
Good knowledge of – IP, WINS, DHCP, DNS, Group Policy etc.

Security Clearance Statement

This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK (www.gov.uk)

#LI-MC2

At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

Join Thales in the UK – Innovate with us and shape the future!

Apply Now

Refine Your Search

end user support jobs in horsham, wsx

End User Support Technician

Production Support Analyst

1st Line Support Engineer

Business Analyst (Apprentice)

Senior Full Stack Software Developer

Product Designer

End User Compting Workplace Engineer

IT Support Apprentice

Technical Consultant

IT Applications Analyst

Operations Manager

Trainer and Assessor

Ambulance Care Assistant (Bank)

Test & QA Manager

1st/2nd Line IT Support Engineer - Farnborough

Systems and Data Manager

Customer Service Specialist I

Customer Support Advisor

Helpdesk Technician

Day Service Facilitator & HIV Support Worker

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