Senior service desk engineer Work, Jobs in Hugglescote, Lec (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
IT Support Technician
IT2 Limited —Nottingham
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
16h
Senior Geo - Environmental Engineer
PickEverard —Leicester
- AutoCAD
- Engineering
- Driving
- Annual leave
- Employee assistance programme
Senior Software Engineer, Core Experiences - Nottingham, United Kingdom
Speechify —Nottingham
- Remote
- Java
- APIs
6d
Entry Level Service desk Engineer
Novem Limited —Coventry
- £24,785 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Bereavement leave
- Life insurance
Quick apply
7d
Senior Aquatic Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
Senior Geotechnical Engineers
BWB Consulting —Nottingham
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
Senior Geotechnical Engineer
Caulmert —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
The successful candidate will act as a primary technical responder, handling day-to-day incidents and service requests while ensuring timely resolution or…
Quick apply
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
To be the customer face of RM, ensuring our customers receive great service. Able to diagnose and troubleshoot issues, asking customers relevant questions to…

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Senior Service Desk Engineer

Zenzero Solutions
Derby

Apply Now

Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

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senior service desk engineer jobs in hugglescote, lec

Senior Service Desk Engineer

Digital Service Desk Engineer

Senior IT Infrastructure Engineer

Senior IT Infrastructure Engineer

IT Support Technician

Senior Geo - Environmental Engineer

Senior Software Engineer, Core Experiences - Nottingham, United Kingdom

Entry Level Service desk Engineer

Senior Aquatic Ecologist

Senior Geotechnical Engineers

Senior Geotechnical Engineer

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