Aftersales team leader Work, Jobs in Hyde, Gtm (with Salaries)

Aftersales Team Leader
BCA —Manchester
- £15.11 an hour
- Monday to Friday
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Commercial vehicle team leader - Aftersales
LSH Auto —Stockport
- £51,600 a year
- Leadership
- Communication skills
- Referral programme
Quick apply
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Workshop Manager
FOW Car Supermarket —Winsford
- £50,000 a year
- Full-time
- Management
- In-person
- Automotive diagnostics
- Free parking
- Health & wellbeing programme
Quick apply
Regional Head of Business
Command —Macclesfield
- £65,000 - £70,000 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
Quick apply
Sales Director - Process Industry
Mercury Hampton Ltd —Warrington
- £100,000 - £150,000 a year
- Remote
- Sales
Quick apply
Apprentice Autocare Technician
GTG —Wigan
- Full-time
- Maintenance
- Driving
- Automotive diagnostics

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aftersales team leader jobs near hyde, gtm

Aftersales Team Leader

BCA -
Manchester

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Job details

Permanent
£15.11 an hour

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Management
Customer service

Full job description

About The Role

Job Title: Aftersales Team Leader

Salary: £31,515 (£15.11 per hour)

Location: BCA Manchester

Working Hours: Monday to Friday 8.30am-5.30pm

Type of Employment: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role:

To deliver industry leading levels of customer service ensuring a high-quality collection experience and that complaints are resolved in a timely, professional and cost-effective manner.

To support the Duty Manager - Aftersales in the delivery of all elements of effective people management including recruitment, training, performance management, communication and wellbeing.

Your key responsibilities will be:

People Management:

To manage all elements of the employee lifecycle including onboarding and offboarding.
Performance management of the team including training, coaching and appraisals to ensure both optimum performance and talent pipeline.
Conducting grievance and disciplinary processes.
Effective workforce management, including absence planning, ensuring optimum staff levels at all times and adherence to working time directive.
Effective communication to team ensuring awareness of results and key priorities.

Operational Management:

Accountable for vehicle production administration, including data entry and document management.
Ensure adherence to BCA Standard Operating Procedures.
Ensuring that quality, speed and cost targets are delivered to maximise profitability.
Managing the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
Liaising with central claims team to ensure that any issues are resolved promptly and recorded accurately, ensuring trends and root causes are identified and minimised.
Ensuring all requests for information or action from the central Call Centre are actioned within SLA.
Identifying any patterns, trends, and opportunities for improving performance and working with the Centre Manager and Duty Manager to set and monitor KPI’s across the Centre

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…

BCA Academy

Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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Refine Your Search

aftersales team leader jobs in hyde, gtm

Aftersales Team Leader

Commercial vehicle team leader - Aftersales

Customer Success Team Leader - Mercedes Benz

Workshop Manager

Regional Head of Business

Sales Director - Process Industry

Apprentice Autocare Technician

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