line support engineer Work, Jobs in ilkeston, dby (with Salaries)

MAY - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
Facilities Engineer
Catalent —Nottingham
- Full-time
- Maintenance
- English
- Microsoft Office
- Free parking
- Employee assistance programme
Embedded Software Engineer
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £35,010.43 - £61,900.75 a year
- Hybrid work
- Engineering
- C++
- Programmable logic controllers
- Free parking
- Flexitime
Quick apply
Project Engineer
M Group —Annesley
- Overtime
- Travel
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
IT Support Engineer
Chattertons Solicitors —Newark-on-Trent
- Full-time
- Azure
- English
- No degree
Quick apply
9h
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Customer service
- SQL
- Communication skills
- Employee assistance programme
Electrical Maintenance Engineer
PepsiCo —Leicester
- £59,306.05 a year
- 12 hour shift
- Maintenance
- Mechanical knowledge
- Relocation assistance
- Employee discount
Assistant Resident Engineer
SMEC —Kimberley
- Full-time
- English
- Bachelor's degree
- Contracts
13h
Mechanical Maintenance Engineer
PepsiCo —Leicester
- £59,306.05 a year
- 12 hour shift
- Maintenance
- Mechanical knowledge
- Employee discount
PAT Testing Engineer Beeston
JR PAT Testing —Beeston
- Part-time
- Travel
- Flexible schedule
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
IT Support Engineer
Computacenter —Derby
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
4d
Apprentice HVAC Engineer
BAM Construction —Derby
- HVAC
- Communication skills
- Mechanical knowledge
- Employee assistance programme
7d
Manufacturing Team Leader
Accrofab —Derby
- Full-time
Quick apply
Maintenance Engineer
Refresco —Kegworth
- £59,700 a year
- 12 hour shift
- Maintenance
Quick apply
Site Engineer - Electrical Bias
Mitie —Nottingham
- Full-time
Resident Engineer
SMEC —Kimberley
- Full-time
- English
- Bachelor's degree
- Contracts
13h
Service Coordinator
Rehlko —Heanor
- Full-time
- Employee assistance programme
Design Engineer
M Group —Nottingham
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership

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MAY - 1st Line IT Support Engineer & Retail IT Technician

BubbleIT Solutions Limited
Beeston

Quick apply

Job details

Permanent
£26,000 - £28,000 a year

Benefits

On-site parking

Qualifications

ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Software troubleshooting
Sales
Customer service
LAN
Windows
Technical support
DHCP
ITIL
CompTIA Network+
IT support
Computer networking
DNS
SharePoint
IT
TCP/IP
Communication skills
Active Directory
CompTIA A+
Intune
Help desk
VPN

Full job description

Job Overview
We’re an MSP providing IT support to a range of business clients, alongside operating a retail IT store offering computer sales, repairs, and customer support services. We’re looking for a customer-focused 1st Line IT Support Engineer to deliver high-quality remote support, onsite assistance, and in-store technical and customer service.

This is a varied role combining service desk support, field work, and retail responsibilities, ideal for someone who enjoys both technical troubleshooting and face-to-face customer interaction.

A full UK driving licence is essential due to client site visits.

Key Responsibilities MSP / Service Desk Support

Provide 1st line support via phone, email, ticketing system, and remote tools
Log, prioritise, and update support tickets with clear notes and customer updates
Troubleshoot Windows 10/11 issues (performance, logins, user profiles, printers, applications)
Support Microsoft 365: Outlook/Exchange basics, Teams, OneDrive/SharePoint fundamentals, account issues
Manage day-to-day user administration: password resets, MFA, user/group access (Active Directory / Entra ID basics)
Assist with onboarding/offboarding: account setup, device setup, permissions, and user guidance
Carry out onsite visits for desk-side support, installs, hardware swaps, and troubleshooting
Build/rebuild devices using standard images and documented processes
Perform basic networking checks: Wi-Fi/LAN connectivity, VPN access, DNS/DHCP basics; capture diagnostics
Follow security and verification processes and report suspicious emails/incidents promptly
Maintain and improve documentation/knowledge base articles

Retail Store & Workshop Responsibilities

Provide front-of-house customer service, assisting walk-in customers with IT queries and purchases
Diagnose and carry out hardware and software repairs (e.g., PC/laptop repairs, upgrades, virus removal, OS reinstalls)
Advise customers on appropriate IT products and solutions based on their needs and budget
Handle retail sales, including computers, accessories, and service plans (e.g., support packages, warranties)
Promote and sell managed service plans, support contracts, and add-on services
Manage stock control, including goods in/out, inventory tracking, and stock replenishment
Maintain accurate records of repairs, parts used, and customer interactions
Ensure the retail area and workshop are organised, presentable, and compliant with health & safety standards
Liaise with suppliers for parts ordering, warranties, and returns (RMA processes)
Support pricing, quoting, and invoicing for retail and repair services

Essential Skills & Experience

Experience in a 1st line IT support / service desk role (MSP experience preferred)
Strong customer service and communication skills (both remote and face-to-face)
Experience or confidence working in a retail IT or repair environment
Working knowledge of:
Windows 10/11 support
Microsoft 365 (Outlook, Teams, OneDrive/SharePoint)
Active Directory / Entra ID (Azure AD) basics
Networking fundamentals (DNS, DHCP, VPN, Wi-Fi, TCP/IP)
Basic hardware troubleshooting and repair skills (PCs/laptops)
Confident managing tickets and prioritising workload to meet SLAs
Ability to multitask between support desk, onsite work, and retail customers
Full UK driving licence and willingness to travel to client sites as required

Desirable

Familiarity with RMM/remote support tools (e.g., NinjaOne, ConnectWise, Datto, Kaseya)
Exposure to Intune and device management (basic)
Experience with EPOS/retail systems
Knowledge of common hardware vendors and components
Certifications (or working towards): CompTIA A+/Network+, Microsoft Fundamentals, ITIL
Sales experience, particularly in IT products or service plans

Pay: £26,000.00-£28,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

line support engineer jobs in ilkeston, dby

MAY - 1st Line IT Support Engineer & Retail IT Technician

Facilities Engineer

Embedded Software Engineer

Project Engineer

IT Support Engineer

Technical Support Engineer

Electrical Maintenance Engineer

Assistant Resident Engineer

Mechanical Maintenance Engineer

PAT Testing Engineer Beeston

IT Support Technician

IT Support Engineer

Apprentice HVAC Engineer

Manufacturing Team Leader

Maintenance Engineer

Site Engineer - Electrical Bias

Resident Engineer

Service Coordinator

Design Engineer

Engineering Systems Support Engineer

I want to receive the latest job alerts for line support engineer in ilkeston, dby

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