Analyst Work, Jobs in Illogan, Con (with Salaries)

ICT Helpdesk Analyst - 6 month Fixed Term
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- £30,000 a year
- Temporary
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee discount
Quick apply
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ICT Helpdesk Analyst - 6 month Fixed Term

Rodda's -
Redruth

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£30,000 a year
3 days ago

Benefits

Free parking
On-site gym
Employee discount
Life insurance
On-site parking

Qualifications

Desktop support
Driving Licence
Software troubleshooting
Customer service
English
Technical support
Continuous improvement
IT support
Computer networking
IT
Communication skills
Help desk

Full job description

Vacancy: IT Helpdesk Analyst

Location: Rodda’s Creamery, Scorrier

Salary: £30,000 per annum plus benefits

Hours: Monday to Friday 08:00 - 16:30

Type of Contract: Fixed Term - 6 months.

__________________________________________________________________________________

At Rodda’s, we don’t just sell a premium product - we deliver an experience our customers remember. We’re looking for an IT Helpdesk Analyst who brings energy, problem-solving skills, and a customer-first mindset to a role at the heart of our business.

This is your opportunity to be the go-to expert - delivering exceptional technical support, enabling colleagues and customers, and driving improvements across our digital systems and tools.

What you’ll be doing:

Providing first-line IT support to colleagues and customers, resolving technical issues quickly and effectively
Delivering a seamless support experience — professional, approachable, and aligned with a premium brand
Troubleshooting hardware, software, and system issues, escalating where necessary
Supporting users with digital tools, systems, and applications, ensuring confidence and adoption
Monitoring and managing support tickets, ensuring SLAs and KPIs are consistently met
Identifying recurring issues and working proactively to improve systems and processes
Collaborating with internal teams and third-party providers to resolve complex technical challenges
Maintaining accurate documentation, knowledge base articles, and support procedures

You’ll play a key role in:

Keeping the business running smoothly through reliable and responsive IT support
Improving user experience by making systems easy, efficient, and accessible
Driving digital adoption and helping users get the most from our technology
Supporting continuous improvement across IT services and processes

What we’re looking for:

Proven experience in an IT support, helpdesk, or service desk role
Strong troubleshooting and problem-solving skills across IT systems and applications
Excellent communication skills — able to explain technical issues clearly to non-technical users
Experience with ticketing systems and working to SLAs/KPIs
A proactive approach with the ability to prioritise effectively in a fast-paced environment
Confidence in supporting a range of digital tools and technologies
A team player with a commitment to delivering outstanding service

What you’ll get in return:

The chance to lead in a well-loved premium brand and a role where you can make a difference and your impact is visible every day. All this, whilst working in a supportive and caring environment in a family business that has been in existence since 1890.

Apply now and help us deliver an experience as exceptional as our product. Please upload your CV and a covering letter explaining why you are right for the role.

Pay: £30,000.00 per year

Benefits:

Employee discount
Free parking
Life insurance
On-site gym
On-site parking

Application question(s):

Do you live within a 30 minute self commute of Scorrier?
IT helpdesk or relevant qualifications?

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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ICT Helpdesk Analyst - 6 month Fixed Term

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