It Work, Jobs in Illogan, Con (with Salaries)

ICT Helpdesk Analyst - 6 month Fixed Term
Rodda's —Redruth
- £30,000 a year
- Temporary
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee discount
Quick apply
2d
IT Technician
The CHAOS Group —Truro
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
8d
Apprentice IT Support
Coodes Solicitors —Truro
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Analyst
Cytiva —Newquay
- Full-time
- Travel
- In-person
10d
Technical Support Manager
Thales —Helston
- Full-time
- Annual leave
- Employee assistance programme

Discover related jobs

Based on your search for it jobs.

Seasonal Colleague - Redruth Extra - Nights
Tesco UK —Redruth
A passion for delivering great service, greeting customers with a smile, and serving them with pride. To build rapport so customers leave having had a great…
£13.28 - £14.55 an hour
3d
KP/Food Runners (Seasonal)
Tehidy Woods Cafe —Camborne
Running coffees & prepared food from the kitchen to customers, providing friendly & welcoming service. PLEASE NOTE: Candidates must be 16 or older to apply and…
£8.00 - £12.71 an hour
Quick apply
12d

I want to receive the latest job alerts for it in illogan, con

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

ICT Helpdesk Analyst - 6 month Fixed Term

Rodda's -
Redruth

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£30,000 a year
2 days ago

Benefits

Free parking
On-site gym
Employee discount
Life insurance
On-site parking

Qualifications

Desktop support
Driving Licence
Software troubleshooting
Customer service
English
Technical support
Continuous improvement
IT support
Computer networking
IT
Communication skills
Help desk

Full job description

Vacancy: IT Helpdesk Analyst

Location: Rodda’s Creamery, Scorrier

Salary: £30,000 per annum plus benefits

Hours: Monday to Friday 08:00 - 16:30

Type of Contract: Fixed Term - 6 months.

__________________________________________________________________________________

At Rodda’s, we don’t just sell a premium product - we deliver an experience our customers remember. We’re looking for an IT Helpdesk Analyst who brings energy, problem-solving skills, and a customer-first mindset to a role at the heart of our business.

This is your opportunity to be the go-to expert - delivering exceptional technical support, enabling colleagues and customers, and driving improvements across our digital systems and tools.

What you’ll be doing:

Providing first-line IT support to colleagues and customers, resolving technical issues quickly and effectively
Delivering a seamless support experience — professional, approachable, and aligned with a premium brand
Troubleshooting hardware, software, and system issues, escalating where necessary
Supporting users with digital tools, systems, and applications, ensuring confidence and adoption
Monitoring and managing support tickets, ensuring SLAs and KPIs are consistently met
Identifying recurring issues and working proactively to improve systems and processes
Collaborating with internal teams and third-party providers to resolve complex technical challenges
Maintaining accurate documentation, knowledge base articles, and support procedures

You’ll play a key role in:

Keeping the business running smoothly through reliable and responsive IT support
Improving user experience by making systems easy, efficient, and accessible
Driving digital adoption and helping users get the most from our technology
Supporting continuous improvement across IT services and processes

What we’re looking for:

Proven experience in an IT support, helpdesk, or service desk role
Strong troubleshooting and problem-solving skills across IT systems and applications
Excellent communication skills — able to explain technical issues clearly to non-technical users
Experience with ticketing systems and working to SLAs/KPIs
A proactive approach with the ability to prioritise effectively in a fast-paced environment
Confidence in supporting a range of digital tools and technologies
A team player with a commitment to delivering outstanding service

What you’ll get in return:

The chance to lead in a well-loved premium brand and a role where you can make a difference and your impact is visible every day. All this, whilst working in a supportive and caring environment in a family business that has been in existence since 1890.

Apply now and help us deliver an experience as exceptional as our product. Please upload your CV and a covering letter explaining why you are right for the role.

Pay: £30,000.00 per year

Benefits:

Employee discount
Free parking
Life insurance
On-site gym
On-site parking

Application question(s):

Do you live within a 30 minute self commute of Scorrier?
IT helpdesk or relevant qualifications?

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

it jobs in illogan, con

ICT Helpdesk Analyst - 6 month Fixed Term

IT Technician

Apprentice IT Support

IT Analyst

Technical Support Manager

Discover related jobs

I want to receive the latest job alerts for it in illogan, con

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected