Customer service advisor billing Work, Jobs in Ingleton, Nyk (with Salaries)

Customer Service Advisor - Billing
Giacom —Nelson
- £26,250 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
- Annual leave
Quick apply
Customer Service Advisor - Mobile
Giacom —Nelson
- £26,250 a year
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Customer Service Advisor
Giacom —Nelson
- £26,250 a year
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Customer Service Advisor - Mobile
Giacom —Nelson
Handle incoming calls from our Resellers as required. Provisioning and Managing reseller orders using our mainframe internal systems as required.
£26,250 a year
Quick apply
Customer Service Advisor
EE —Darlington
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are…
£13.35 - £13.66 an hour

I want to receive the latest job alerts for customer service advisor billing in ingleton, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service advisor billing jobs near ingleton, nyk

Customer Service Representative jobs in Epsom

Customer Service Representative jobs in Matlock

Customer Service Manager jobs in London

Prison Service jobs in Leeds

Customer Service Representative jobs in Dulwich

Customer Service Representative jobs in Northampton

Remote Work Customer Service Immediate Start jobs in London

No Experience Remote Customer Chat Support jobs in London

Customer Service jobs in Bedford

Customer Service Representative jobs in East Sussex

Sainsburys Customer Service Assistant jobs in London

Customer Service Representative jobs in Aberdeen

Customer Service Representative jobs in Edinburgh Eh10

Customer Service Representative jobs in Birmingham

Prison Service jobs in Durham

Customer Service Representative jobs in Stratford Upon Avon

Customer Service Representative jobs in Cheltenham

Customer Service Representative jobs in London Bridge Station

Temporary Civil Service jobs in Northern Ireland

Customer Service Representative jobs in Inverclyde

Customer Service Advisor - Billing

Giacom -
Nelson

Quick apply

Job details

£26,250 a year

Benefits

Annual leave
Company pension

Qualifications

Microsoft Excel
Customer service
IT

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We are expanding, we have multiple open requirements for customer service advisors to join a new team in Nelson, focusing on Billing Services

As part of the Billing Team we aim to deliver excellent customer service and resolution of billing related queries as well as ensuring month end invoices are delivered in a timely fashion each month. You will provide excellent and proactive customer service to resellers, account managers and internal teams and ensure that all queries are resolved to SLA.

What you'll be doing:

Produce and validate bills to ensure compliance targets are achieved for accuracy and timing.
Utilise skills and knowledge of Billing systems to assist in resolving customer issues to highest standard.
Take full ownership of customer issues seeing through to resolution within specified timeframe, approach to be tailored to the specific audience but must be able to handle phone calls, emails, and potential face to face meetings with Resellers.
Manage and coordinate customer credits, before acquiring sign off from someone with the requisite seniority.
Be involved in team meetings as required.
Liaise with other departments where required to resolve client issues and manage performance.
Recommend, influence and drive through appropriate changes to the billing process.
Work effectively with other staff to ensure departmental objectives are achieved
Create and maintain products/tariff/discounts
Proactively participate in the delivery of the monthly bill runs
Some roles may involve Evening / Weekend work
Pick up any calls billing process tasks when required.
Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet

Skills & Experience Required

Experience in working with large data sets.
Aptitude to learn billing platforms & processes
Keen eye for detail, analytical and tenacious in identifying root causes and implementing solutions.
Good communicator, able to build and develop effective relationships
Independent self-starter and flexible team player.
Strong planning skills and ability to process information logically.
Strong IT skills including Excel, and other data sources
Customer service experience, particularly in a billing or invoicing context.

What's in it for you?

Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

customer service advisor billing jobs in ingleton, nyk

Customer Service Advisor - Billing

Customer Service Advisor - Mobile

Customer Service Advisor

More jobs to discover

I want to receive the latest job alerts for customer service advisor billing in ingleton, nyk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected