OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
As a Credit Controller, you will play a key role in supporting the effective management of customer accounts by maximising cash collection and ensuring payments are received in line with agreed terms. You will build strong relationships with customers and internal stakeholders, using clear and confident communication to resolve queries, overcome payment barriers and contribute to the overall financial health of the business.
Key Responsibilities:
- Communicating directly with our existing customers via phone and email to maximise cash collections by ensuring payment to contractual terms working to a monthly target as a team
- Building and maintaining strong relationships with both external and internal customers
- Confident communication with customers and stakeholders via phone, teams and email
- Maintaining accurate and up to date collection notes, payment promises and contact information within relevant systems and reports
- Weekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriers.
- Timely escalations and organised approach to resolving queries and disputes
- Monitoring and resolution of unallocated cash
About You:
This role would be best suited to a pro-active individual, who feels confident communicating with others on the phone, in person and via email. The ideal candidate will have a solutions-focused attitude, a positive outlook and a real keenness to learn new skills and develop relationships, in a fast paced environment.
In order to be successful within the role, you will ideally have:
- Prior Credit Control experience would be beneficial, alternatively, we may consider candidates with a strong background in customer services, sales, finance or administration.
- Microsoft Dynamics 365 experience is desirable but not essential
- Proven organisational skills and attention to detail
- Excellent communication skills
- Basic Excel skills
Why join OCS?
- OCS are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our dedication to building a supportive workplace where our colleagues feel valued and motivated.
Our Catering team offers breakfast and lunch services at our Ipswich head office, along with free coffee, hot chocolates and a replenishable fruit basket.
We believe in investing in our colleague’s futures. The OCS Academy provides a range of courses and resources that will allow you to grow your personal skills and advance your career
With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
