Customer care Work, Jobs in Jurby, Iom (with Salaries)

Customer Care Coordinator
Dandara —Douglas
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Customer Service Advisor
Akela Pet Foods Ltd —Isle Of Man
- £12.86 an hour
- Part-time
- Sales
- Social media management
- Customer service
- Free parking
- Employee discount
Quick apply
10d
Customer Advisor
Boots —Isle Of Man
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Customer Advisor - Isle of Man
B&Q —Douglas
- £15.24 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
Counter Manager - Douglas IOM
Benefit Cosmetics UK —Douglas
- Part-time
- Hospitality
- Management
- Customer service
- Annual leave
- Referral programme
Customer Service Administrator
Zurich Insurance —Douglas
- Customer service
- Microsoft Office
- Financial services
UK Sales Assistant (IOM)
Mountain Warehouse —Douglas
- £11.42 - £13.84 an hour
- Part-time
- Sales
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
8d
Store Manager
Mountain Warehouse —Douglas
- £35,000 - £38,000 a year
- Full-time
- Customer service
- Merchandising
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Administrative Officer - Legal Aid
Isle of Man Government —Douglas
- £28,426 - £34,289 a year
- Full-time
- Customer service
- Administrative experience
- Relocation assistance
- Annual leave
5d
Senior Relationship Manager, Business and Commercial Banking
Standard Bank —Douglas
- Full-time
- Sales
- Customer service
- Accounting
6d
Senior Admin - Investment Operations
Canada life International Services Limited —Douglas
- Customer service
- Microsoft Office
- Communication skills
6d
Store Colleague - Part Time
JDSPORTS —Douglas
- Part-time
- Communication skills
- Employee discount
Quick apply
1d

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Customer Care Coordinator

Dandara -
Douglas

Apply Now

Job details

Benefits

Annual leave
Employee assistance programme
Private medical insurance
Employee discount
Pay rise

Qualifications

Customer service
Microsoft Office
Purchasing
IT
Construction
Communication skills

Full job description

Customer Care Coordinator

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.

Our Customer Care team in the Isle of Man make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.

What you'll be doing

Act as the first point of contact for homeowners regarding customer care and defect enquiries.
Log, track, and manage customer care issues from report through to resolution.
Schedule and coordinate Customer Care Technicians and subcontractors to attend remedial works.
Communicate clearly and professionally with homeowners to manage expectations and appointment times.
Ensure defects are addressed within agreed service levels and warranty requirements.
Maintain accurate and up-to-date customer care records and systems.
Monitor outstanding issues and follow up to ensure timely completion.
Support defect inspections and quality checks where required.
Escalate unresolved or high-risk issues to Customer Care Management.
Ensure compliance with company procedures, consumer codes, and health & safety requirements.
Contribute to continuous improvement of customer care processes and customer satisfaction.
Follow up on customer feedback via customer surveys in close-cooperation with Customer Care Manager
Strive to achieve gains in ‘Customer Satisfaction’ and ‘Recommended’ ratings as reported by HBF.
Carry out day to day office administration to drive smooth running of the department.

What you'll bring

Experience in a Customer Care Coordinator, Customer Service, or Aftercare role, ideally within housebuilding or residential construction.
Strong customer service and communication skills.
Highly organised with the ability to manage multiple cases and priorities.
Confident in dealing with homeowners, subcontractors, and internal teams.
Comfortable using customer care systems and Microsoft Office.
Calm, professional, and solutions-focused approach.
Understanding of new-build warranty processes is advantageous but not essential.

Why Dandara

Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies and it’s all thanks to the vision and passion of our dedicated team. We have a strong track record of delivering excellent houses as evidenced by our consistently high scores from our customers and our 5 Star Housebuilder awards.

What's in it for you

Competitive salary depending on experience
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
Discretionary annual bonus scheme
Private medical insurance
Life assurance (3x salary, with option to increase to 4x)
Employee assistance programme
Discounts on a range of retailers, restaurants, leisure providers and more

Apply Now

Refine Your Search

customer care jobs in jurby, iom

Customer Care Coordinator

Customer Service Advisor

Customer Advisor

Customer Advisor - Isle of Man

Counter Manager - Douglas IOM

Customer Service Administrator

UK Sales Assistant (IOM)

Store Manager

Administrative Officer - Legal Aid

Senior Relationship Manager, Business and Commercial Banking

Senior Admin - Investment Operations

Store Colleague - Part Time

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