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Operations Co-Ordinator

Rhenus SE & Co. KG
Ashford

Apply Now

Job details

Permanent | Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Logistics
Microsoft Office
Communication skills

Full job description

Start date From now on

Time Type Full time

Contract Type
Permanent

Mobile Work No mobile working

Reference ID JR121715

Company Name Rhenus High Tech Limited

Location

Ashford

Job Category Customer Service

Business Unit
Special Delivery

Contact Person Steve Chapman
+44 (1784) 422989

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Reference ID JR121715

Company Name Rhenus High Tech Limited

Location

Ashford

Job Category Customer Service

Business Unit
Special Delivery

Contact Person Steve Chapman
+44 (1784) 422989

Job Description

What you can expect

Main Activities

Manage requests for deliveries, collections, relocations and installations for key customers
Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
Understand the specific requirements of key customers – internal process, customer product etc.
Provide quotations to customers on request
Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
Take ownership of orders from end to end
Ensure a professional and efficient service is delivered at all times
Order services as required from third party suppliers in relation to customer’s requirements
Troubleshoot problems quickly and identify solutions to minimise impact to customer
Deal with ad-hoc customer enquiries by phone and e-mail
Assist team members as required and provide support to team leader as directed
Work with internal staff to ensure a professional and efficient service delivery
Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
Sign off supplier purchase orders (to agreed sign off level)
Ensure 100% job file accuracy before passing to accounts team
Manage team mail box activity efficiently and line with team/department targets

What you bring

Key Skills and Experience

Minimum 3 years Customer Service experience in a similar role
Experience of working in a transport, logistics or Installations environment desirable
Meticulous attention to detail and a customer focused approach
Strong general level of education
IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)
Excellent demonstrable communication skills – written and verbal
Strong team player with a flexible positive attitude – will need to work extended hours at peak times
Capable of working on own initiative, ability to problem solve and identify corrective actions

Business Unit

Special Delivery

Rhenus Special Delivery digital professionalizes the strategic development of Rhenus High Tech and Rhenus Home Delivery with a focus on digitalization, innovation, employee development, and retention. Our teams act as initiator, driving forward process optimization and the redesign of the logistics products offered. We offer our employees a future-oriented workplace and the opportunity to grow together with us in a dynamic and innovative environment.

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

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