It Work, Jobs in Kettering, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
IT Manager
Billing Finance Ltd. —Northampton
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Computer networking
- Free parking
- Employee assistance programme
Quick apply
4d
Desktop Support Engineer
Getronics —Wellingborough
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
IT Hardware Technician – Refurbishment & Progression Role
Cybist Online —Northampton
- £23,500 - £27,000 a year
- Full-time
- Schematics
- Sales
- In-person
Quick apply
IT Technician
Wesley Media —Kettering
- From £25,000 a year
- Weekend availability
- Azure
- Customer service
- No experience needed
Quick apply
IT Project Manager
Synapri —Milton Keynes
- £65,000 - £75,000 a year
- Project management
- Agile
- Communication skills
11d
IT Service Desk Team Leader
Simplify Group —Leicester
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
- Free parking
- Employee discount
Quick apply
5d
IT Support Analyst
Travis Perkins plc —Northampton
- Weekend availability
- Customer service
- Analysis skills
- Employee discount
19h
IT Manager
Billing Finance —Northampton
- £50,000 - £55,000 a year
- Hybrid work
- IT
- Employee assistance programme
4d
IT Applications Support Specialist
Leicestershire County Council —Leicester
- £43,860 - £47,829 a year
- Full-time
- Hybrid work
- ERP systems
- English
- IT
- Free parking
- Annual leave
4d
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
5d
IT Technical Architect
Leicestershire Police —Enderby
- £60,156 a year
- No degree
- IT
1d
IT Technician
TMET —Leicester
- £27,489 - £29,303 a year
- Full-time
- School
- Employee assistance programme
12d
IT Technician
Inspire Education Group —Peterborough
- £25,407 a year
- Full-time
- Windows
- Microsoft Office
- IT
- Free parking
- Annual leave
8d
IT Network Engineer
Bleckmann UK Ltd —Corby
- £55,000 - £64,000 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Internal IT – 2nd Line Systems Analyst
Sharp —Peterborough
- Full-time
- Azure
- Scripting
- Computer networking
8d
IT Manager - Northampton
ID Logistics & Transport Ltd —Northampton
- £60,000 a year
- Full-time
- Azure
- Computer Science
- ERP systems
Quick apply
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
IT Business Consultant
RSR Technologies Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
Quick apply
Technical Support Engineer
Sugabyte —Peterborough
- £20,000 - £30,000 a year
- English

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Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

MCP
Customer service
IT support
Communication skills
Time management
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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Refine Your Search

it jobs in kettering, nth

Help Desk Engineer

IT Manager

Desktop Support Engineer

IT Hardware Technician – Refurbishment & Progression Role

IT Technician

IT Project Manager

IT Service Desk Team Leader

IT Support Analyst

IT Manager

IT Applications Support Specialist

IT Helpdesk Technician

IT Technical Architect

IT Technician

IT Technician

IT Network Engineer

Internal IT – 2nd Line Systems Analyst

IT Manager - Northampton

Second Line Technical Support Analyst

IT Business Consultant

Technical Support Engineer

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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