About Sage Homes
Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.
Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.
At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.
About the role:
The role of the Repairs Scheduler at Sage Homes is to ensure that the day-day scheduling of technicians is effective to meet the needs of our customers. You will also be responsible for Repairs administration and work closely with the Direct Repairs Manager to provide an efficient service and exceed KPIs set out against organisational targets.
This role is based within our Northampton Office on a full-time basis and on successful completion of probation you can work 2 days remotely if required.
Duties and responsibilities include but not limited to:
- Use software to assign tasks to field technicians based on skill and location, ensuring timely communication with residents.
- Provide support by raising orders, maintaining logs, and keeping systems updated.
- Keep residents informed, prioritise tasks, and meet service targets.
- Track KPIs, input data, and ensure targets are achieved.
- Work with other teams, follow processes, and maintain contractor partnerships.
- Ensure compliance with policies while delivering repairs and maintenance.
About you
- Experience of providing an excellent customer focused service.
- Planning and scheduling experience within Social Housing.
- Property maintenance knowledge.
- Ability to work on own initiative and as a team member.
- Excellent verbal and written communication skills.
- Organised and efficient administration skills
We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
Culture and benefits:
At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.
To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
- Workplace Pension - matching personal contributions up to 5%
- Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
- Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
- Wellbeing support through MyndUp
- Two days' paid volunteering leave a year, allowing you to support causes you care about
- Charity fundraising support, with match-funding up to £1,000 for good causes
We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
Pay: £32,000.00-£32,500.00 per year
Work Location: Hybrid remote in Northampton
