2nd line support Work, Jobs in Keynsham, Som (with Salaries)

2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
5d
IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
IT Support Engineer
Executive Jet Support Ltd —Chippenham
- Full-time
- SQL
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
1d
EIT Operations - Senior Support Technician
Just Eat Takeaway.com —Bristol
- Full-time
- Windows
IT Provision & Compliance Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Windows
- IT
Senior IT Support Analyst
Mulberry —Chilcompton
- Temporary
- ERP systems
- SQL
- Computer networking
Quick apply
Systems Engineer - Grade B2
Teleperformance —Bristol
- Weekend availability
- Microsoft Access
- Azure
- Analysis skills
Infrastructure Operations Engineer - Core Services
Computershare —Bristol
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Work from home
8d
Technical Solutions Consultant
LEAP Legal Software —Bath
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Scripting
- Annual leave
- Employee assistance programme
Quick apply
Radio Systems Engineer
NECSWS —Chippenham
- Overtime
- Maintenance
- Windows
- Annual leave
Quick apply

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IT Technician
Lighthouse Schools Partnership —Bristol
The Lighthouse Schools Partnership is committed to safeguarding and promoting the welfare of children and young people and expects all in its community to share…
£28,598 - £32,061 a year
9d
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust…

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2nd Line Support Analyst

Sharp -
Bristol

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Discounted gym membership
Life insurance

Qualifications

Microsoft Windows Server
Azure
Operating systems
Firewall
Virtualisation
IT support
Communication skills

Full job description

Company Name:

Sharp Business Systems UK PLC

Location:

Bristol Office

Advert Closing Date:

Job Number:

JO-2605-2662

Work Type:

Permanent / Full Time

2nd Line Support Analyst in Bristol required

Location: Bristol

Hybrid working: 3x in the office, 2x from home

Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in Bristol. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.

What You’ll Be Doing

You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.

Your responsibilities will include:

Owning, updating, and progressing support tickets to give clients confidence in our service.

Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.

Organising and prioritising your daily workload to meet client expectations efficiently.

Using your technical knowledge to resolve issues and escalate where necessary.

Communicating clearly, professionally, and positively with clients and colleagues.

Actively developing your technical skills and contributing to team productivity.

Representing Sharp IT Services professionally to support client retention and business growth.

What We’re Looking For

We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:

A friendly, professional, and approachable attitude
A strong desire to grow your skills in IT support
Excellent verbal and written communication skills
At least 2 years’ experience in IT support
Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
Basic understanding of backup solutions and antivirus tools
Awareness of Remote Monitoring and Management (RMM) tools

What You’ll Get in Return

We value our people and invest in their growth. When you join Sharp IT Services, you’ll benefit from:

26 days of annual leave, plus bank holidays
life insurance, dental, and critical illness cover
O2 mobile discounts
Study support for relevant professional certifications
Discounted gym membership
A clear pathway for career development in a supportive environment

Ready to Apply?

This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.

Apply Now

Refine Your Search

2nd line support jobs in keynsham, som

2nd Line Support Analyst

2nd Line Technical Support

Service Desk Analyst

IT Support Engineer

IT Support Engineer

EIT Operations - Senior Support Technician

IT Provision & Compliance Analyst

Senior IT Support Analyst

Systems Engineer - Grade B2

Infrastructure Operations Engineer - Core Services

Technical Solutions Consultant

Radio Systems Engineer

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