About Us
At Secure Storage (South Yorkshire) Ltd, we provide award-winning secure storage solutions for caravans, motorhomes, campervans, trailers and other valuable assets.
Our customers trust us with some of their most cherished possessions, and we take that responsibility seriously. Our reputation has been built on exceptional customer service, industry-leading security, and a commitment to delivering complete peace of mind.
We are looking for a friendly, organised, and proactive individual to join our team as a Customer & Operations Administrator.
Our Values
Everything we do is guided by three core values:
Passionate About People & Security
We are passionate about our customers and care for their belongings as if they were our own. We are committed to delivering exceptional customer service while maintaining the highest standards of security.
Providing Peace of Mind
Our customers choose Secure Storage because they trust us. Every interaction, every process, and every decision should help reinforce that confidence and provide reassurance that their assets are safe and secure.
Playing a Part in the Local Community
We are proud to be a local business that supports local people, charities and community initiatives. We believe in building positive relationships and making a difference wherever we can.
The Role
As our Customer & Operations Administrator, you will be one of the key faces of Secure Storage, supporting customers from their first enquiry through to ongoing account management.
This is a varied role combining customer service, administration, finance support and operational assistance. You will work closely with colleagues to ensure the smooth day-to-day running of the business while delivering an outstanding experience for our customers.
The successful candidate will be someone who enjoys helping people, takes pride in their work, and understands that excellent customer service and security go hand in hand.
Success in this role requires a collaborative approach. We are a small team where every member plays an important part in the success of the business. Flexibility, teamwork, and a willingness to support colleagues are essential. Whilst you will have primary responsibilities, no job is ever considered "someone else's problem". We work together, support one another, and share responsibility for delivering an exceptional experience to our customers.
Key ResponsibilitiesCustomer Experience
- Act as the first point of contact for customers, visitors and prospective customers.
- Respond to enquiries by telephone, email and in person.
- Deliver a friendly, professional and welcoming customer experience.
- Build positive relationships with customers and provide reassurance regarding the security of their assets.
- Handle customer concerns and complaints with empathy, professionalism and efficiency.
Administration
- Manage customer accounts from initial enquiry through to contract completion.
- Prepare and maintain customer records, agreements and documentation.
- Process insurance information and maintain accurate records.
- Carry out general office administration, including filing, correspondence and data entry.
- Ensure customer information is managed confidentially and in accordance with data protection requirements.
Finance Support
- Raise invoices and process customer payments.
- Assist with overdue accounts and payment monitoring.
- Maintain accurate financial records and administrative reports.
Operations & Security Support
- Support site access procedures and customer arrivals.
- Assist with site inspections, audits and compliance checks.
- Monitor CCTV and security systems when required.
- Assist colleagues with day-to-day operational activities across the storage facility.
- Promote a safe, secure and welcoming environment for customers and visitors.
What We're Looking For
We can teach systems and procedures. We are looking for the right person.
You will:
- Be passionate about delivering outstanding customer service.
- Enjoy working with people and building positive relationships.
- Be highly organised with excellent attention to detail.
- Have strong communication skills, both written and verbal.
- Be approachable, professional and trustworthy.
- Understand the importance of confidentiality and security.
- Be willing to support colleagues and contribute positively to a small team environment.
- Take ownership of tasks and see them through to completion.
- Be adaptable and willing to help wherever required.
- Have a positive attitude and a genuine desire to make a difference.
- Be comfortable giving and receiving feedback in a constructive and professional manner.
- Demonstrate integrity, accountability and reliability in everything you do.
Essential Requirements
- Previous experience in administration, customer service, hospitality, reception, retail, office administration or a similar customer-facing role.
- Good IT skills including Microsoft Office and email systems.
- Strong organisational skills and attention to detail.
- Right to work in the United Kingdom.
Desirable
- Experience within the leisure, tourism, storage, logistics, property or service sectors.
- First Aid qualification.
- Experience using CRM, invoicing or customer management software.
What We Offer
- Competitive salary.
- Ongoing training and development opportunities.
- Supportive and friendly working environment.
- Cycle to Work scheme.
- Employee discount.
- Free on-site parking.
- The opportunity to work for a growing local business where people genuinely matter.
Job Details
Job Type: Full-time, Permanent
Work Location: In person
Pay: £24,420.00-£28,392.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- On-site parking
Application question(s):
- Do you have at least two years' experience in an administrative, customer service, reception, retail, hospitality, or similar customer-facing role?
- Are you comfortable working as part of a small team where colleagues regularly support one another outside of their primary responsibilities when required?
- Have you previously worked in a role where you were responsible for handling confidential customer, financial, or business information?
- Are you comfortable communicating with customers face-to-face, by telephone, and by email on a daily basis?
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
