Support engineer Work, Jobs in Kincardine, Fif (with Salaries)

Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Process Support Engineer
Highland Spring Group —Blackford
- Full-time
- Engineering
- Data analysis skills
- No degree
Quick apply
System Integration Engineer
M Group —Grangemouth
- Overtime
- Programmable logic controllers
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
First Line Desktop and Network IT Support Engineer.
2e-volve UK Limited —Stirling
- From £26,000 a year
- Full-time
- Customer service
- English
- Driving
- Free parking
Quick apply
6d
Smart Maintenance Engineer
M Group —Stirlingshire
- £27,864 a year
- Customer service
- Driving
- Hand tools
- Employee assistance programme
- Employee discount
Site Engineer
M Group —Stirlingshire
- Overtime
- Travel
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
14d
Project Manager/Business Admin Apprentice
Sulzer —Falkirk
- Full-time
- English
- Project management
- Time management
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Field Service Engineer
Sulzer —Falkirk
- Overtime
- Annual leave
- Employee assistance programme
Study Engineer
INEOS —Grangemouth
- £0.01 a day
- Engineering
Quick apply
13h
Warranty Engineer
Victory Leisure Homes —Bannockburn
- £33,000 - £36,000 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Trainee Telemetry Engineer
Flogas Britain —Grangemouth
- £30,185 a year
- Power tools
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Senior System Integration Engineer
M Group —Grangemouth
- Overtime
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Junior Quality Assurance Engineers
Scottish Courts and Tribunals Service —Edinburgh
- From £31,236 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
8d
Network and Systems Engineer
DFYNE —Uddingston
- Full-time
- Time management
- Free parking
- Annual leave
Cyber Security Engineer - Graduate Apprenticeship *Annex 21*
NHS Scotland —Bothwell
- £34,544 - £43,039 a year
- English
- IT
- Communication skills
6d
Data Engineer
Diligenta —Edinburgh
- £38,520 - £48,150 a year
- Full-time
- Azure
- SQL
- Analysis skills
- Employee assistance programme
Quick apply
9d
Plant Technician
Ground Control —Falkirk
- Full-time
- Hybrid work
- Construction
- Annual leave
- Life insurance
Quick apply
Manufacturing Engineer
Alexander Dennis —Larbert
- Full-time
- CAD
- Engineering
- No degree
Quick apply
12d
PAT Testing Engineer Falkirk
JR PAT Testing —Falkirk
- Part-time
- Travel
- Flexible schedule

I want to receive the latest job alerts for support engineer in kincardine, fif

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Support Engineer

Covetrus -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

PMP
Customer service
CCNA
Technical support
SQL
AWS
Analysis skills
IT support
Computer networking
Application support
Communication skills

Full job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Do you enjoy solving technical challenges and helping customers succeed?

Are you passionate about learning new technologies and delivering exceptional customer experiences?

We are looking for a motivated Support Engineer to join our Technology Solutions Technical Support team in Edinburgh.

In this role, you will provide technical support for veterinary Practice Management Systems.

You will play a key role in diagnosing and resolving technical issues for customers while building strong expertise across applications, databases, hardware, and networking environments.

Working closely with internal teams and customers, you will ensure timely and accurate resolutions while helping improve our products and services.

This role is primarily based in our Edinburgh office with a flexible hybrid working model.

More about the role

Provide customer support for our practice management systems and associated infrastructure via live chat, inbound and outbound customer calls and email whilst logging full case details in our CRM.
Identify and resolve customer complaints in a timely manner, escalating appropriately if assistance is required.
Identify recurring technical issues and ensure they are resolved correctly to reduce future repeat incidents.
Diagnose and resolve issues relating to applications, hardware, and networking environments.
To create and/or refer to appropriate KB articles when resolving cases. Meet individual and team-based objectives.
Ensure incidents are resolved in line with internal Service Level Agreements (SLAs).
Follow established Incident Management and Change Management processes.
Participate in the out of hours support rota to meet business needs. Flexibility to meet shift requirements from 8am to 5:30pm.

Technical Expertise

Develop strong technical knowledge across Practice Management Systems, cloud platforms, client hardware, networking environments, SQL databases, and integrations. Build subject matter expertise in supported systems and technologies

Collaboration

Work closely with Technical Leads, Support Team Leads, Product teams, and Developers. Provide technical feedback and insights from customer issues to improve products. Support customer education and best-practice guidance.

Continuous Learning

Proactively learn new software features and technologies Participate in internal training and knowledge sharing Contribute to the improvement of documentation and support processes

About you

Previous experience in Technical Support or IT Support role OR HNC, HND, Degree or CompTIA, CCNA, AWS or PMP in a Technology-related field.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to take ownership of issues and drive them to resolution.
Strong attention to detail and documentation skills.
Ability to work both independently and collaboratively within a team.

Desirable

Experience supporting business applications or practice management systems
Basic knowledge of SQL databases
Familiarity with Windows operating environments
Understanding of networking fundamentals
Experience supporting cloud-hosted software platforms

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Apply Now

Refine Your Search

support engineer jobs in kincardine, fif

Support Engineer

Process Support Engineer

System Integration Engineer

First Line Desktop and Network IT Support Engineer.

Smart Maintenance Engineer

Site Engineer

Project Manager/Business Admin Apprentice

Deskside Support Engineer (Edinburgh)

Field Service Engineer

Study Engineer

Warranty Engineer

Trainee Telemetry Engineer

Senior System Integration Engineer

Junior Quality Assurance Engineers

Network and Systems Engineer

Cyber Security Engineer - Graduate Apprenticeship Annex 21

Data Engineer

Plant Technician

Manufacturing Engineer

PAT Testing Engineer Falkirk

I want to receive the latest job alerts for support engineer in kincardine, fif

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected