1st line support Work, Jobs in Kingston Upon Hull, Ery (with Salaries)

1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
Technical Support Engineer (Level 1)
Stonemere IT —Kingston upon Hull
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Experienced IT & Technical Support Agent (VoIP & Broadband)
Hull Fibre Limited —Kingston upon Hull
- £25,000 - £26,850 a year
- Full-time
- Computer networking
- IT
- Linux
- Employee discount
Quick apply
11d
IT Apprentice
AKR Growth —Grimsby
- Up to £11.44 an hour
- Microsoft Office
- Computer networking
- Organisational skills
Quick apply
8d
Play Worker
Oasis Community Learning —Scunthorpe
- Part-time
4d
Head Chef
Legends Global (Europe) —Kingston upon Hull
- Cooking
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Lecturer - Built Environment (Part Time)
Doncaster College —Scunthorpe
- £33,787 - £42,766 a year
- Part-time
- Teaching
- Annual leave
- Employee discount
5d
Lecturer - Built Environment (Part Time)
DN Colleges Group —Scunthorpe
- £14,276.19 - £18,070.14 a year
- Full-time
- Teaching
- Annual leave
- Employee discount
5d
Chef de Partie
Legends Global (Europe) —Beverley
- Cooking
- Annual leave
- Employee assistance programme
Quick apply
2d

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Service Desk Analyst
C365Cloud —Wakefield
*Strong telephone capability*, including an excellent telephone manner and professional approach. *Ownership of Cases* – Managing service requests and providing…
£25,000 - £27,000 a year
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Leeds
Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns. Customer-centric mindset: always aim to deliver a…
From £25,000 a year
10d

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1st line support jobs near kingston upon hull, ery

1st Line Support Engineer

The Spencer Group
Kingston upon Hull

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Free parking
On-site parking

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Description of Role

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications & Experience

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Pay: £28,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in kingston upon hull, ery

1st Line Support Engineer

1st Line Support Engineer – Layer8

Technical Support Engineer (Level 1)

Experienced IT & Technical Support Agent (VoIP & Broadband)

IT Apprentice

Play Worker

Head Chef

Lecturer - Built Environment (Part Time)

Lecturer - Built Environment (Part Time)

Chef de Partie

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